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Customer Service Executive 12 Months Contract

2 weeks ago

Petaling Jaya, Malaysia PERSOLKELLY Full time

**Key Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Key Requirements**:

- **12 Months Contract Position.**:

- **Looking for immediate starter.**

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM2,000.00 per month

Schedule:

- Monday to Friday