Service Support Analyst

**Service Support Analyst/Specialist, Service Centre** Are you passionate about IT support, troubleshooting, and helping people? We’re looking for a **Service Support Analyst/Specialist** to join our dynamic team and deliver excellent service for a range of client needs. If you’re a quick problem-solver with a commitment to customer satisfaction, we’d...

Job Responsibilities: - Perform daily operational tasks according to operation/ system procedures perform change and configuration management, etc. - Ensure the service delivery to meet customer project needs and meet the corresponding service level agreement (SLA) by performing daily tasks - The Senior Role will assist the team lead in supervisory tasks...

Client SummaryA leading and publicly listed IT solutions provider with decades of experience in the region. They deliver end-to-end services including managed services, infrastructure, security, cloud, and enterprise platforms. The company has strong vendor partnerships, a large technical workforce, and many long-standing clients across government, finance,...

Soldering Skill required - Troubleshoot, repairs and test all pcb boards and equipment - Hardworking, patient and willing to learn ERS, as known as Electronic Repair and Service Automation, was incorporated in 2010 with the prime objective on Electronic Repair Service. It blends the effort, expertise, knowledge and well experiences of all the management and...

A passion for research, and uncovering the unknown about internet threats and threat actors. **Responsibilities** 1) Communication - The first point of contact for security incident notifications from customers, service desks, IT engineers, and administrators during emergencies - Develop a professional working relationship with fellow analysts. 2)...

BUSINESS ANALYST IS EXPECTED TO: **1. Research on Client’s Business Model** a) Research about the client’s business background on Google and also social media b) Understand the business model of the client’s company c) Build sitemaps and documents to have a clear understanding on the client’s business d) Research on competitor’s websites to see...

Industry: E-commerce (Beauty and Wellness) Location: Johor Bahru / Puchong Selangor **We’re Hiring: Customer Service / Customer Support Team** **Your Responsibilities**: - **Customer Engagement & Support**: Provide prompt and professional assistance to customers through various channels, including phone, live chat (Shopee, Lazada, TikTok), and social media...

**Job Overview**: We are seeking a motivated and detail-oriented **Data Analyst/Admin Executive** to join our dynamic team. This hybrid role combines data analysis and administrative support, ideal for someone with a passion for data-driven decision-making and efficient organizational processes. **Key Responsibilities**: **Data Analyst...

**Aufgaben**: **Mercedes-Benz Mobility at a Glance** With around 10,000 employees, Mercedes-Benz Mobility AG specialises in financial and mobility services. The products range from financing, leasing, vehicle subscriptions, rental and fleet management to digital services for charging and payments, as well as insurance and innovative mobility...

Customer Service and Incident Management: - Handle complaints and escalate issues as necessary. - Log all warranty claims and technical issues in the ticketing system. - Monitor open tickets to ensure timely resolution and follow-up with customers. - Keep customers informed of issue status, expected resolution times, and any delays. - Collaborate with...