Customer Service Executive

3 days ago

Kuala Lumpur, Malaysia My Gogoprint Sdn Bhd Full time

Gogoprint, Asia Pacific’s leading online printing company, is looking for a Customer Service Executive to support and provide quality services in Thailand, Malaysia and Singapore.

You are going to join the customer service team which ensures the customers have a smooth journey with us. It means:

- You will work for 2 countries: Malaysia and Singapore
- You will pass the leads to the sales team when a customer is ordering a lot or asking for a custom job
- You will communicate with other departments regarding complaints through our complaints dashboard that will have to be correctly completed to ensure a smooth understanding of the issue for the other departments
- You will share with the management on recurrent issues to find a long-term solution and avoid those issues to happen again

**Profile**:

- Fresh graduates are welcomed to apply
- Knowledge of customer service principles and practices.
- 100% customer oriented while following our processes
- Excellent command of spoken and written English. Mandarin is a plus.
- Good problem solving skills and organized
- Bachelor degree in any field
- Result oriented, self-motivated and good people management skills.
- Ability to work under pressure.
- Patient and up for an adventure.
- Able to work independently with little guidance asap
- Knowledge of Zendesk and Magento would be a plus

**What we offer**:

- Hybrid work - Mix of Work From Home and Office (Work from office during training only)
- Be part of a fast-growing e-commerce company
- Integration into a highly skilled, successful and ambitious team
- International mind-set and close collaboration with management
- Centrally located Office close to MRT Semantan
- Casual working atmosphere

**Salary**: RM2,600.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Education**:

- STM/STPM (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)
- English (preferred)

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