Collection Officer
2 weeks ago
This role involves calling customers to remind them about payments, discussing repayment plans, making sure company rules are followed, and keeping customer records up to date to help with collections.
**Responsibilities**:
**Customer Follow-up and Negotiation**:
- Call customers with overdue payments to remind them and discuss possible repayment plans, following company rules and credit policies.
**Follow Credit Policies**:
- Make sure all actions follow the company’s credit and security guidelines..
**Discuss Repayment Options**:
- Work with customers to agree on payment plans while keeping a good relationship.
**Update Customer Info**:
- Collect and update the latest customer contact details in the system to support collection efforts.
**Maintain Good Communication**:
- Be professional, friendly, and clear in all customer interactions.
**Requirements**:
- Bachelor's Degree **OR** Diploma holder in any field, with relevant experience
- **Fresh Graduates are welcomed to apply.**:
- Require positive personality & good communication skills, **both verbal & written**:
- Required languages**:Bahasa Malaysia, English**
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: From RM2,300.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
- Performance bonus
Application Question(s):
- What is your expected salary?
- Soonest availability to start work?
**Education**:
- Diploma/Advanced Diploma (preferred)
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