Service Manager

**Country**:
Malaysia
**Location**:
Carrier (Malaysia) Sdn Bhd, No. 67-G Bayan Bay, Persiaran Bayan Indah, 11900 Bayan Lepas, Penang, Malaysia
**Role: Service Manager**

**Location: Bayan Lepas, Penang**

**Full/ Part-time: Full time**

**Build a career with confidence**

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

**About the role**

As Service Manager for Carrier, you are responsible to supervise Field Service Technicians, managing day-to-day priorities, solving client issues received by the team and optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

**Key Responsibilities**:
As a Service Manager, you'll be responsible for:

- Coordinates, prioritizes and resolves issues encountered by the team.
- Optimizes the usage of manpower, standard time, equipment and energy of team.
- Escalates key issues that will impact the business.
- Manages team according to established programs and objectives.
- Quality Issue Management
- Contacts customers, collects feedback, and establishes and maintains good relationship with customers.
- Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
- Maintain and perform repair on all refrigeration equipment and perform troubleshoot on all HVAC equipment
- Manage all allocated Service Sites and operate various Centrifugal, Screw & Reciprocating chillers and oversee all maintenance activities for various technicians.
- Monitor all resources and ensure optimal utilization for same and achieve all customer objectives and provide support to all equipment and perform calculations and implement various plans for HVAC.
- Evaluate all approval systems for new and revised maintenance jobs and monitor all work instructions and maintain all deliverables for projects to maintain optimal qualities within required timeframe and coordinate with stakeholders to analyze all project requirements.
- Perform audit on all HVAC system and collect data and perform periodic evaluation and monitor all logbooks and manage all change processes and resolve all issues.
- To handle after sales service market sales and achieve service sales target set by the company for Northern Region (Penang)
- To troubleshoot/problem solutions & prepare technical reports
- To review the forecast spare parts for repair work
- To attend to customers complaint & provide prompt service to meet customer satisfaction.
- Carry out EH&S responsibilities & Job site inspection as required.
- To meet sales and GM targets for Northern Region.

**Requirements**:

- Has minimum 5 years year of relevant working experience
- Has bachelor degree in engineering field
- Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution
- Willing to be based at Bayan Lepas, Penang

**Benefits**
- We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary
- Have peace of mind and body with our medical and health insurance benefits
- Drive forward your career through professional development opportunities
- Great organization culture
- Buddy system to assist in on-the-job training

**Our commitment to you**

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_.

Join us and make a difference.

**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**

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