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Customer Care Officer- Telesales Tv Net

2 weeks ago

Melaka, Malaysia Singtel Full time

**Customer Care Officer
- Telesales TV Net**:
**Date**:26 Oct 2025

**Location**: Melaka, Malaysia

**Company**:Singtel Group

**Be a part of something BIG**

Provide quality customer service to SingTel customers either by telephone or electronically

**Make an Impact by**:

- Provide outbound call (with script given) to potential customers to promote and sell products/ service
- To channel and escalate any unresolved issues/complaint to other stakeholder or next level, within the agreed procedure
- Work closely with team members and leaders at all times to achieve quality results & productivity
- Proactively identify areas for service & procedural improvement and make recommendations to the team leader

**Skills for Success**:

- At least Diploma Graduate in Business Administration course
- Customer oriented with good interpersonal and communication skill.
- Proactive & have great sense of urgency
- Pomputer literacy (MS Office)
- Able to identify customers’ needs through conversation
- Great flexibility to undertake any other tasks assigned from time to time

**Working Location**:
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.