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Application Support Analyst

2 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

**Job details**:

- **Salary Range**: Up to RM6,000.00 (depending on years of experience)
- **Contract Duration**: 12-Months (yearly renewal)
- **Location**: Kuala Lumpur
- **Working Hour: (**Shift 1 - morning: 7am - 4pm) (Shift 2 - afternoon: 3pm - 12pm) (Shift 3 - night: 11pm - 8am next day)

Job scope:

- Application performance monitoring using Dynatrace tool
- Address & properly respond to user inquiries / requests for Policy Application until issuance via the different channel available
- Perform first contact resolution for specific request or incident if applicable
- Log & monitor status until closure of Request or Incident in the ServiceNow ticket system
- Initial assessment of service requests and incidents including update of details of the requests in the ServiceNow ticket system
- Ensure completeness of information (i.e. description of issues, screenshots, etc) when issues are logged in order to facilitate investigation and resolution of concerns
- Prepare accurate and timely report (scheduled and ad hoc requests) SOP-based troubleshooting
- Monitor the status of the Application BAU requests which covers the following:

- Ad-hoc Data Extract, Data/Reference Setup, Data Amendments, Inquiries and other BAU request related to any Business Application

**Education**:

- Bachelor's degree, preferably in computer science or information systems, or equivalent work experience

**Experience**:

- Minimum 4 - 6 years experiences in Application level 1 support
- Proficiency in a variety of operating systems such as Unix/Linux/Mac/Windows
- Minimum knowledge and experience in below:

- Windows/LINUX/Database server in Virtualized environment Network equipment such as Router, Switch, Load Balancer & Appliance. - DNS, DHCP, SNMP, IPTABLES, FIREWALL and TCPIP

MUST-HAVE SKILLS:

- Technical skills
- SCRIPTING knowledge
- MYSQL/ORACLE DB
- LINUX / Window / Any Other
- WEB SERVERS
- DYNATRACE
- Excellent communication skills in English (written and spoken)
- Good analysis, planning and organizing skills
- Understand and experience in ServiceNow tool
- ITIL Certified is an asset

**Job Type**: Contract
Contract length: 12 months

Pay: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday
- Rotational shift

Work Location: In person