Alibaba Cloud-international Service L2 Technical Support Expert-kuala Lumpur, Malaysia

22 hours ago


Kuala Lumpur, Malaysia Alibaba Full time

**Basic Infomation**

Department:
Alibaba Group

Degree:
Bachelor

Work Experience:
5 year

1. Act as a technical expert for cloud products, delivering expert service support to customers by troubleshooting, analysis, and resolution of complex escalation issues. 2. Collaborate with the R&D team to drive the resolution of bugs and optimization of architectural solutions based on customer feedback. Promote the implementation of back-end diagnostic tools and user-side autonomous diagnostic tools. 3. Create and deliver official technical documentation and solutions to guide users in the proper use of cloud products. 4. Provide solutions for cloud product-related scenarios in enterprise-level services, assisting customers in implementing their business technologies in the cloud environment.

**Position Requirement



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