Customer Service Representative
1 week ago
We are hiring for a leading company in semiconductor processing equipment manufacturing. Our Batu Kawan facility in Penang, Malaysia, plays a crucial role in supporting innovation in semiconductor technology. Focused on manufacturing, engineering, and research, we meet the growing demands of the semiconductor industry, contributing to advancements in technology for products like smartphones and computers. With an emphasis on quality, innovation, and a supportive work environment, this facility is a key player in the region’s high-tech industry.
**Key Responsibilities**:
- Collaborate with the regional customer service team to drive order placement and manage order activities for spare parts.
- Create and maintain sales orders, quotations, delivery orders, and service orders in SAP ECC, ensuring accuracy and completeness.
- Provide information on part availability, order status, and delivery timelines, effectively communicating with Korean-speaking customers.
- Conduct audits of global orders to ensure accuracy in processing and adherence to company standards.
- Prepare weekly and monthly reports, including Key Performance Indicators (KPIs) and operational metrics to track performance and improvements.
- Run and analyze previously created SAP/SAP HANA reports, taking appropriate actions based on results.
- Build strong relationships with regional and global stakeholders, utilizing strong communication skills in both Korean and English.
**Job Requirements**:
- Proficiency in SAP ECC Sales & Distribution Module and customer service order processing within a product-based industry.
- Fluency in Korean (spoken and written) is required; proficiency in English is a plus.
- Strong knowledge of MS Office tools, particularly MS Excel, PowerPoint, and Word.
- Excellent written and verbal communication skills for effective interaction with regional and global stakeholders.
- Ability to demonstrate honesty and integrity in addressing business challenges.
- Degree in supply chain management, business operations, or a related field, with a minimum of 2 years of experience as a Customer Service or Order Management Specialist, preferably working with international customers in the APJ region.
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: RM4,600.05 - RM5,800.07 per month
Schedule:
- Fixed shift
- Monday to Friday
Application Question(s):
- Are you proficient in using SAP System?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- Korean (required)
-
Batu Kawan, Malaysia Lam Research Full time**The Group You’ll Be A Part Of** - Customer service representative is part of the Spares operations organization. We work on customer's various after sales spares parts related need and be a point of contact to our internal as well as external customer. Our vision is to provide our customers & field service engineers best in class spares order management...
-
Customer Service Executive
4 days ago
Batu Kawan, Malaysia Versatile Creation Sdn Bhd Full time**Job Summary** Responsible for handling inquiries from customers and sales representatives regarding the company’s products and services. This includes researching and gathering information from internal policies, procedures, and documentation, coordinating with relevant departments to resolve issues, and ensuring customers are informed of updates and...
-
Customer Service Representative
1 week ago
Batu Kawan, Malaysia UNF. Engineering & Coating Sdn Bhd Full time**Job description** **Customer Service**: Greet customers warmly and ascertain problem or reason for calling. Deal directly with customers either face to face, by telephone or electronically. Stay up-to-date with new products and services. Open and maintain customer accounts by recording account information. Response promptly to customer inquiries. Arrange...
-
HR Services Representative
2 days ago
Batu Kawan, Malaysia Micron Full time**Our vision is to transform how the world uses information to enrich life for **_all_**.** Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. JR67422 HR Services Representative...
-
Customer Service Representative
1 week ago
Batu Kawan, Malaysia Alunan Asas Sdn Bhd Full time**Responsibilities**: - Handling day to day station operations. - Prepare duty roster and ensure the staffs meet the operational requirement. - Responsible in administrative tasks such as inventory, sales, customer service, reporting, cashier, bank-in and safety arrangement. - Responsible to take care the assets, report any damages. - Place a fuel order. -...
-
Customer Service Representative-batu Kawan
2 days ago
Batu Kawan, Malaysia Marintec Sdn Bhd Full time**Job description** Customer Service: Greet customers warmly and ascertain problem or reason for calling. Deal directly with customers either face to face, by telephone or electronically. Stay up-to-date with new products and services. Open and maintain customer accounts by recording account information. Response promptly to customer inquiries. Arrange...
-
Customer Service Executive
2 days ago
Batu Kawan, Penang, Malaysia Norautron Malaysia Sdn. Bhd. Full time 1,040,000 - 1,200,000 per yearJOB PURPOSEThe primary objective of this role is to provide exceptional customer service to clients by addressing inquiries, resolving issues, and ensuring customer satisfaction. The Customer Service Representative acts as the liaison between the company and its customers, aiming to enhance the customer experience, maintain high customer satisfaction levels,...
-
Sales Representative
1 week ago
Batu Kawan, Malaysia ULTRASMART GLOBAL TECH SDN. BHD. Full time**ABOUT THE COMPANY** Ultrasmart is a fast growing company in the IoT industry looking for new team players to fill the spaces at our newly opened branches. Trust and effective communication are at the heart of our culture. If you’re a self-motivated, organized person looking to join a team of likeminded individuals we are looking forward to getting in...
-
Customer Service Assistant
4 days ago
Batu Kawan, Malaysia First City Parking Sdn Bhd Full time1. Collect parking fee according to scheduled charges. 2. Ensure the parking booth is clean and the cash register is working. 3. Provide customer friendly service to the customer. 4. Prepare shift report at the end of shift. 5. Perform any other duties as instructed by the Company Board of Director or your immediate superior. **Job Type**:...
-
Customer Service Engineer
2 days ago
Batu Kawan, Penang, Malaysia Beckhoff Automation Sdn Bhd Full time 42,000 - 84,000 per yearABOUT USBeckhoff offers advanced automation systems based on PC-based control technology. The product range primarily covers industrial PCs, fieldbus components, drive technology, automation software, control cabinet-free automation, and hardware for machine vision. Components and system solutions from Beckhoff are used in a wide range of sectors and...