Boutique Manager

3 days ago

Kuala Lumpur, Malaysia The Swatch Group (Malaysia) SDN BHD Full time

**Job description**:
**About the role**

This is an exciting opportunity to join The Swatch Group (Malaysia) Sdn Bhd as a Boutique Manager for the brand Omega. As the Boutique Manager, you will be responsible for leading and managing the day-to-day operations of the boutique, ensuring exceptional customer service and driving sales growth.

**What you'll be doing**
- Overseeing the overall management and operations of the boutique, including staff scheduling, inventory management, and financial reporting
- Providing exceptional customer service and building strong relationships with clients
- Developing and implementing sales strategies to drive revenue and meet targets
- Coaching and mentoring the boutique team to enhance their skills and performance
- Ensuring the boutique maintains high standards of visual merchandising and brand presentation
- Collaborating with the regional team to execute marketing and promotional activities
- Monitoring and analysing sales data to identify opportunities for growth and improvement
- Be responsible for solving problems that impact boutique’s service, efficiency and productivity
- Oversee the organisation, refill and storage of back up stock, visual merchandising material, product packaging, instruction booklets and warranties
- Lead the development and maintenance of a client database through demonstrated sales performance
- Oversee boutique and individual client VIP relationships and ensure adequate focus on building local clientele VIP relationships

**Profile**:

- Minimum 5 years retail experience in the luxury sector preferred
- Proven staff management experience desirable
- Highly developed and proven customer service and client relationship skills
- Excellent organisational skills
- Excellent oral and written communication skills
- Good time management skills
- Team player
- Luxury watch industry knowledge and experience an advantage

**Professional requirements**:

- Possess a recognized educational qualification or certificate appropriate to the position.
- Good computer literacy skills

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