IT Service Desk

**Main Job Tasks and Responsibilities**: - Provide immediate incident resolution or workaround to user. - Escalate incidents that are not solvable in-Service Desk to the correct resolver group. - Take ownership of incidents from start through successful resolution. - Ensure service request are escalated to the correct resolver group. - Manage user...

**Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

Main Job Tasks and Responsibilities:Responsible for receiving and logging all inbound calls and emails via the respective ticketing system.Provide immediate incident resolution or workaround to user.Escalate incidents that are not solvable in-Service Desk to the correct resolver group.Take ownership of incidents from start through successful...

**Responsibilities**: - Position title: Helpdesk Analyst (Ticketing System) - Contract: 6 Months Contracts (Cut offs End of June and December) - Venue: Cyberjaya, Selangor - ITIL Framework Cert is an advantage- The incumbent is the first point of contact and main resource in the company in providing end user support. He/she will have to work tactfully with...

Unified Service Desk Associate Description:Field incoming tickets / Phone calls / Chatfrom end-users to resolve application issues.Document all pertinent end user identification information, including name,department, contact information, and nature of problem or issue.Prioritize, schedule, and administer all instances where issues are reported.Perform user...

**Responsibilities** - To diagnose and troubleshoot end-users’ problems with various IT tools. - To perform an initial assessment, attempts to resolve or escalate the problem, based on agreed service level. - Log IT requisition/problems for end-users into Ticketing System (Service Now) - Escalate to 2nd level support group when required with detailed...

_**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

**We Are Hiring: Service Desk Agent / IT Operation Associate - Mandarin Speaker** Join our growing IT operations team supporting global platforms from our Cyberjaya office. **Position**: Service Desk Agent / IT Operation Associate **Location**: North Wing, Cyberjaya **Working Hours**: Rotational shifts - 8:00 AM - 5:00 PM - 4:00 PM - 1:00 AM (middle...

Looking English fluent speaker Fresh graduate Diploma : can apply Fresh graduate Degree : can apply Experience in Customer Service & Service Desk : can apply Experience in Service Desk and Service Now : can apply Location : Cyberjaya 24/7 rotational shiift Salary range - RM 2600 - RM4000 **Responsibilities**: - Take and receive all customer calls in a...

**Position Title : Client Support Officer** **Work Location : Cyberjaya** **Salary offered : Basic up to RM 4,500** **Allowances & working hours : Will be further discussed during the interview** **ORGANIZATIONAL BACKGROUND**: Client Support Officer: Integrated Service Operations position is designed to provide service desk functions to wide variety of...