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Kul - Customer Service Coordinator
2 weeks ago
**Role & Responsibilities**:
- To handle the Global Account: Ansell, all the operation activities
- Manage and update the shipment data into MEC One system
- Manage and input all the missing milestone into MEC ONE daily without failure
- Liaise with all the MEC branches and agents on daily booking, documents and etc.
- Preparing Switch B/L, shipping instruction and manifest submission.
- Ensure send a pre-alert to agent and communication with oversea offices, and customer on shipment arrangement.
- Prepare billing against Sales quotation and tally with the RFQ rate
- Ensure the cost is tally and accurate for each of the shipment moved.
- Ensure on time delivery documents / invoices to customer.
- To assist customer personnel to solve the problems and provide quality services to client.
- To settle and handle customers' complaints and specific requirements.
- To be responsible for monitoring and follow up for shipments:
i. v/ Order processing.
ii. Shipments monitoring and follow-up.
iii. Generate and provide timely report as per customer's requirements.
13. Weekly billing report (BSR) on every Tuesday using Ansell Excel format by manual
15. Accountable for the timeliness, accuracy, and correctness of assigned job functions.
16. Any additional task as required in meeting by department’s needs.
