Business Quality Manager

1 week ago

Cheras, Malaysia Cray Ventures Sdn Bhd Full time

Design and implement training for managers and staff
- Conduct orientation and ongoing training sessions for new and existing employees
- Monitor and evaluate training effectiveness through assessments and feedback
- Stay updated on industry standards and best practises
- Develop strategies to improve employees skills and service delivery
- Lead outlets operations to ensure cleanliness, adherence to SOP, and maintaining high-quality standards.
- Control store operating costs and reduce waste.
- Lead customer satisfaction efforts, maintain customer relationships, handle complaints, and manage crises.
- Lead staff allocation and scheduling, personnel training, and talent pool development.
- Optimize on-site workflow and operational procedures.
- Be familiar with overall restaurant operations and cost control to ensure smooth operations.
- Communicate and enforce company policies, with thorough reporting on implementation.
- Foster a positive team atmosphere to boost morale.
- Prepare and analyze operational reports, addressing and correcting operational issues.

**Requirements**:

- Proven experience in a managerial or leadership role in the F&B industry.
- Strong ability to engage and motivate staff at all levels.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills, with a focus on operational efficiency.
- Proficiency in developing and delivering effective training programs

Pay: RM5,000.00 - RM5,500.00 per month

Schedule:

- Monday to Friday

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