Customer Service Officer

1 day ago

Kuala Lumpur, Malaysia Gerbang Mekar Sdn Bhd Full time

_**J**_**Responsibilities**
- Customer service and relations is the primary contact for shoppers as soon as they step into the mall
- Handles all customers enquiries/complaints and passing them on to the appropriate department.
- Knowledgeable of mall’s services, facilities, stores / locations, promotional activities.
- Taking information from customers (eg. Filling up the log book for complaints, lost & found etc) and entering it in a database (where available)
- Making sure that the customer's experience is a positive one.
- Establish and maintain good relations with Retailers as well as entertain any complaints and passing them to the relevant departments
- Information dissemination to relevant departments on complaints and monitoring/follow-up of response/resolution of problems by departments.
- Facilitating customers with special needs.
- Assist Marketing & Leasing Department on promotions/events/launches/functions etc.
- Assist Marketing & Leasing Department and monitor promotions/events set-up and dismantling
- Assist Marketing & Leasing Department on conducting interviews with shoppers
- Assist Management to distribute circulars to tenants
- To carry out other duties and responsibilities which may be assigned by the superior from time to time.

**Requirements**:

- Minimum SPM and preferably with related Diploma in Business/ Economics/ Communication/ Marketing or equivalent
- Minimum two (2) years’ experience in related field or Customer Service
- Good communication skills in English and Bahasa Malaysia
- Computer literate and proficient in Microsoft Office
- Ability to work under pressure and meet deadlines.
- Able to work on shifts, weekends and during night or early morning set-up for promotion space vendors, event organizers and VMD work (as and when required)
- Applicants must be willing to work in M3 Mall

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Professional development
- Vision insurance

Schedule:

- Fixed shift

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