Collection Officer
1 week ago
**Responsibilities**:
- Job Responsibilities
- Perform Telephone dunning of delinquent accounts and negotiate with borrower for
- acceptable repayment plans in a proper professional manner
- Strong ability to negotiate, persuade and convince customer to pay i.e., quick thinker and
- versatile when customers try to avoid payment
- To manage and achieve Key Performance Indicators (KPIs) such as daily productivity
- standards in terms of number of calls, contacts, promise to pay (PTP), kept promises (KP)
- and money collection
- Manage delinquent accounts to prevent control flow through of accounts and to achieve
- targeted delinquency number.
- Review and initiate cost-effective collection and recovery avenues to maximize recoveries
- and minimize losses
- Able to recommend and execute appropriate collection / legal / restructuring actions for
- recovery of debt and minimise credit losses.
- Review and assess suitability of customer eligibility under Bank's financial relief or
- forbearance program / Credit Counselling Singapore (CCS) Debt Management Program
- (DMP)
- Review accounts for cancellation and give instructions to panel solicitors to issue Arrears
- Letter of Demand (ALOD) / Letter of Demand (LOD).
- Ensure that collection actions compliant with regulatory and corporate guidelines. This
- includes follow up actions are in compliance with regulatory and bank’s internal policies.- Attend to customer and update latest contact details.
- To review for putting up requests for transfer payments / reversal of Annual Fees / Late /
- Finance charges
- Preparation of reports / analysis in terms of KPIs / delinquency number
- To carry out all other duties assigned from time to time by management.
- Job Requirements
- Diploma / Degree in any field
- Preferably 2 - 3 years of working experience in bank’s debt collection function. Knowledge in
- Singapore’s litigation / recovery process will be an added advantage
- Fresh graduates are encouraged to apply
- Strong communication skills especially English. Proficient in Mandarin / dialects will be an
- added advantage
- Team player who possesses strong interpersonal, effective negotiation and analytical skills
- Target oriented and able to work under pressure
- Meticulous, firm, tactful and customer service oriented
- Proficient in Microsoft software (Word, Excel & PowerPoint) will be an added advantage
- Able to be analytical and make good judgement in reviewing accounts
- Ability to thrive in a fast-paced working environment and achieve individual / team targets**Benefits**:
- EPF
- SOCSO
- Annual Leave
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