Customer Service Executive

4 days ago

Seri Kembangan, Malaysia Aik Huat Hardware Trading Sdn Bhd Full time

**DUTIES & RESPONSIBILITIES**:

- Deliver excellent customer service and manage the needs of our customers through Shopee, Lazada, Facebook and other online platforms.
- Professionally handle a high volume of inquiries from customers.
- Continuously identify work process improvements.
- Assist customers with placing orders, processing returns, and resolving any issues or concerns they may have.
- Maintain a high level of product knowledge to effectively address customer questions and provide recommendations.
- Stay updated on company policies, promotions, and procedures to ensure accurate and up-to-date information is provided to customers.
- Any ad-hoc duties assigned by the Superior from time to time

**JOB SPECIFICATION**:

- Experience in customer service management will be an added advantage.
- Willing to work in shift rotations.
- Able to work on public holidays and weekends.

**WORKING HOURS**:

- 5 days working in shift rotation
- Morning Shift: 8:00 - 17:30, Evening Shift: 12:30 - 22:00

**BENEFIT**:

- Annual Leave, Marriage Leave, and so on.
- EPF, SOCSO, EIS
- Dental, PA, Medical Subsidy
- Company Trip
- Weekly Sport Activities
- 5-Days Work
- Flexi Working Days (Hybrid)

**SALARY**:

- RM3,000 - RM3,500++ (Can Negotiate)

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Early shift

Ability to commute/relocate:

- Seri Kembangan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Mandarin (required)
- Bahasa (required)
- English (required)

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