Policy Owner Service, Analyst
2 weeks ago
**At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.**
**Sound like you Then read on.**
**WE ARE LOOKING FOR.....**1. Achieve POS processing benchmark
2. Meet POS processing turnaround time
3. Enquiries support to all front liners (ie Customer Contact, Customer correspondence, Branches and other business partners)
4. Handle enhancement projects inclusive of user requirement (UR) preparation and UAT
5. Handle new assignment from time to time.
1. Strive to deliver quality service and meet customers (including agents) satisfaction by delivering and responding to their needs timely, fairly, accurately and professionally.
2. To respond and follow-up on customer requests, offer advice to meet customer needs and provide effective solution to customers' enquiries and complaints.
3. To ensure smooth daily operations and transactions are completed within TAT. Takes timely corrective action to achieve objectives and close gaps.
4.Accurate and timely updating of monthly reports such as Service Performance Report and others.
5. Recommend process and system improvement.
6. Other job functions and ad-hoc task assigned by supervisor, manager and HOD.
7. Liaise with ISS, Finance Division, other departments and vendor on matters relating to system or servicing.
8. Monitoring and clearing of the suspense report.
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Policy Service Owner, Consultant
5 days ago
Kuala Lumpur, Malaysia AIA Group Full time**FIND YOUR 'BETTER' AT AIA** **If you believe in better, we'd love to hear from you.** **WE ARE LOOKING FOR.....**. The main responsibilities of the Policy Servicing & Process Improvement Manager are to ensure continuous improvements in the policy servicing processing to meet department's key KPIs, focusing on process refinement/re-engineering and...
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Policy Owner Service, Consultant
5 days ago
Kuala Lumpur, Malaysia AIA Group Full time**FIND YOUR 'BETTER' AT AIA** **If you believe in better, we'd love to hear from you.** **WE ARE LOOKING FOR.....**The role will be responsible to deliver the end-to-end billing and collection flow and ensure timely implementation and efficient launch that support the overall Operation Service Excellent Tribe's strategies and OKRs (Objectives and Key...
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Business Analyst
1 week ago
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Policy Owner Service, Specialist
5 days ago
Kuala Lumpur, Malaysia AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...
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Assistant Manager, Project Support
21 hours ago
Kuala Lumpur, Malaysia Great Eastern Malaysia Full timeAssistant Manager, Project Support - Policy Processing 1. Initiatives and Project Management - To co-lead or lead initiatives and/ or assigned projects. - Coordinate and work closely with SMEs, stakeholders and also PMO for the initiatives and/or assigned projects. - Planning for the activities and milestone of the approved initiative(s) and/or project(s). -...
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Product Owner
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Technical Product Owner
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Policy Servicing Analyst
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia LiveWell Full time 60,000 - 80,000 per yearJob Summary Responsible for Policy Servicing operational support, business process analysis and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements for Digital Servicing, Automation and System Enhancement initiatives/projects. Job Accountabilities - Key Accountabilities 1.Participate in...
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IT Service Lead Analyst
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Policy Servicing Analyst
1 week ago
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