Customer Service Representative

2 days ago

Kuala Lumpur, Malaysia HNPS Enterprise Full time

**Job Summary**:
We are looking for a **Customer Service Representative** who will be the first point of contact for our customers. The role involves handling inquiries, resolving issues, and ensuring a positive customer experience across all touchpoints.

**Key Responsibilities**:

- Handle and resolve customer complaints in a professional and empathetic manner.
- Maintain detailed and accurate records of customer interactions.
- Follow up on customer interactions when necessary to ensure resolution.
- Provide product/service information and guidance to customers.
- Coordinate with internal departments to resolve issues and escalate complex cases as needed.
- Keep up to date with product knowledge and system updates.
- Ensure high levels of customer satisfaction and contribute to service quality improvements.

**Requirements**:

- Minimum SPM / Diploma / Degree in any field.
- Proven experience in a customer service role is an advantage.
- Strong communication and interpersonal skills.
- Ability to stay calm under pressure and handle difficult customers professionally.
- Good problem-solving skills and attention to detail.
- Proficiency in MS Office and customer service software/systems.
- Willing to work on shifts/weekends (if applicable).

**Preferred Skills**:

- Multilingual abilities are an advantage.
- Experience in [industry, e.g., financial services, retail, logistics] is a plus.

**Job Types**: Full-time, Permanent

Pay: RM1,520.95 - RM5,849.73 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Work Location: In person

  • Customer Service Representative

    1 week ago

    Kuala Lumpur, Malaysia GOIP AULA LTD Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...

  • Customer Service Representative

    8 hours ago

    Kuala Lumpur, Malaysia SRG ASIA PACIFIC SDN BHD Full time

    **Join SRG Asia Pacific as a Customer Service Representative!** Looking for a stable, rewarding, and impactful career? If you’re passionate about assisting customers, solving problems, and making a difference, this is the role for you! **WORKING HOURS**: - Monday - Friday: 7:00 AM - 7:00 PM (4 Shift Rotational) - Saturday, Sunday & Public Holidays: 7:00...

  • Telemarketer / Customer Service

    1 week ago

    Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time

    **Responsibilities**: - RM500 - to - RM5000Benefits

  • Customer Service Representative

    8 hours ago

    Kuala Lumpur Centre, Kuala Lumpur, Malaysia Uniq Enterprise Full time 30,000 - 40,000 per year

    Clients and Brand Representatives will act as the "face" of a brand for Uniq Group Clients. Ideally, he or she is hired to help, to increase brand awareness and advertising.Generally, Clients and Brand Representatives are charged with multiple responsibilities that revolve around the promotion of client's products and services, implementing marketing...

  • Customer Service Representative

    1 week ago

    Kuala Lumpur, Malaysia GlobalBlue_IT Full time

    The Role Join our growing team as a Customer Service Representative and provide excellent support to customers across the Asia Pacific region. - Handle complaints and provide appropriate solutions. - Maintain quality and standards by following company guidelines and policies. Skills & Experience Required - Excellent and highly effective verbal and written...

  • Customer Service Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Global Blue Full time 20,000 - 30,000 per year

    The position has 4 main aims:1.  Processing of the emails chats, and calls from customers (Asia, Pacific)2.  Translation between English and Japanese3.  Team work 4. To meet SLA and KPI targets, and ensure quality in customer serviceJoin our growing team as a Customer Service Representative and provide excellent support to customers across the Asia...

  • Customer Service Representative

    7 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GlobalBlue_IT Full time 15,000 - 30,000 per year

    The position has 4 main aims: Processing of the emails chats, and calls from customers (Asia, Pacific) Translation between English and Japanese Team work To meet SLA and KPI targets, and ensure quality in customer service Join our growing team as a Customer Service Representative and provide excellent support to customers across the Asia Pacific region...

  • Customer Services Representatives

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyppies Full time 40,000 - 80,000 per year

    We're Hiring: Customer Service Representative (Contract)Looking for a role where you get to help people every day? Join a dynamic contact centre team as aCustomer Service Representative, where you'll be the friendly voice supporting customers, solving problems, and making every interaction a positive one.Your Responsibilities:Handle incoming calls with...

  • Customer Service Representative

    2 days ago

    Kuala Lumpur, Malaysia iCrest Sdn Bhd Full time

    We are looking for a Customer Service Representative for our client in Malaysia. Requirements: SPM or Diploma in any field. Shift :24/7 Rotational Basis Languages: English and Bahasa Malaysia. **Job Types**: Full-time, Permanent Pay: RM1,548.10 - RM3,436.99 per month Schedule: - Day shift Expected Start Date: 12/02/2024

  • Customer Service Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GoGoX Full time 28,000 - 42,000 per year

    Location: Megan Avenue 2 (Nearby MRT/ LRT)Working Arrangement: 5 days in office (Duty Roster between 7am to 12am, with 8 working hours per day)We're looking for a friendly Cantonese speaking Customer Service Representative to join our team and support the Hong Kong market. You'll help customers by answering inquiries, resolving issues, and making sure...