Junior Customer Service

1 week ago


Petaling Jaya, Malaysia Agensi Pekerjaan Inter Island Sdn Bhd Full time

We’re Hiring: Junior Customer Experience

Location: Petaling Jaya, Selangor (WFH with rotational shifts)

About Us

We are a fast-growing company in the customer service and outsourcing industry, committed to delivering excellent support and creating great experiences for our clients and their customers.

What You’ll Do
- Provide product information clearly and accurately.
- Gather customer feedback and share suggestions for service improvement.
- Maintain a positive, empathetic, and professional attitude to ensure customer satisfaction.

Who We’re Looking For
- SPM or above.
- At least 1 year experience in customer service (any industry).
- Strong problem-solving skills & ability to work under pressure.
- Proficient in G Suite & MS Office.
- Own PC/laptop (8GB RAM+, Intel i5/Ryzen 5+, 80Mbps internet).
- Fluent in Mandarin, English, and Malay.

Working Arrangement
- WFH with rotational shifts (morning, afternoon, night - new joiners won’t be assigned night shifts initially).
- 5 working days per week (rest days scheduled by manager).

What We Offer
- Salary: RM3,000 - RM4,500
- Night shift allowance: RM500
- Performance incentives: up to RM2,000/quarter
- Performance bonus: up to 6 months (Individual + Company)
- Year-end bonus: 1 month
- Insurance (Medical & Dental): RM700/year
- Long service reward: RM20,000 housing allowance (after 5 years)
- Top performer rewards, including trips abroad

Hiring Process
- 2 interview rounds (Talent Acquisition → Hiring Manager)
- Onboarding dates: 7 Oct, 21 Oct, 4 Nov, 18 Nov, 16 Dec

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month


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