Team Lead

**Role Summary**:

- Perform as HRSSC Payroll Services Team Leader ensuring payroll operations continuously delivers accurate and timely payroll while complying to relevant laws and regulations via proper use of payroll processes and system.

**Responsibilities**:

- Lead and manage a team of 7 Payroll Offices to deliver Payroll Services for APAC Region. Ensure proper use of payroll processes and system to deliver accurate and timely payroll while complying to relevant laws and regulations.
- Understand company business direction, work with Payroll Manager to define and transform HRSSC Payroll Services into operating model that aligns with business direction.
- Ensure all defined Payroll Services’ deliverables, KPIs and SLAs are always met.
- Review, assess and manage HRSSC Payroll Services Team’s productivity to ensure team members’ productivity are optimized with the right work-life balance.
- Develop / implement / standardize / enhance / streamline / harmonize payroll processes to enable effective and efficient payroll processing.
- Identify areas of improvements via various channels (example : Monthly Scorecard, Customer Satisfaction Survey, etc), work with HRSSC Service Quality Control, HRIS and vendor(s) to develop and deploy improvements.
- Manage and resolve issue / problem escalations from stakeholders by identifying root-cause, developing resolutions, and deploying resolutions to address the issue / problem escalations. Review resolutions provided by vendor(s) and ensure issues are permanently fixed; else a feasible workaround is developed. Escalate payroll issues / problems that cannot be resolved at operations level to Payroll Manager to seek for immediate attention and action to resolve.
- Ensure vendor(s)’ service performance aligns with contractual obligations, clearly define the service performance issue and establish service performance expectations to vendor(s), work with vendor(s) to rectify issue / problem and restore service performance.
- Make rational recommendations and decision based on facts and statistics to ensure operational excellence. Escalate matters / issues to higher management for higher level decision making as and when needed.
- Work with HRSSC Service Quality Control to develop and maintain proper payroll related documentations, ensure all information are reviewed, kept up-to-date and always made available.
- Work with HRSSC Service Quality Control to ensure Payroll Services are in compliance at-all-time, which includes and not limited to compliance of payroll processes, payroll data and structure, tax, statutory, payroll user profiles and accesses, etc.
- Continuously develop, review and update HRSSC Payroll Services Catalogue and Scope Of Work (SOW) to ensure HRSSC Payroll Services are clearly defined at-all-time.
- Attend to ISMS requirements and work with HRIS to ensure all ISMS concerns are addressed.
- Attend and manage the audit exercise triggered by internal and external audit teams.
- Assess, train, coach and develop HRSSC Payroll Services team members to ensure payroll knowledges / skills are retained and improved. Identify talents within HRSSC Payroll Services Team and ensure talents are developed.
- Leading by example as a team leader.

**Job Requirements**:

- Minimum 5 years of experiences in Payroll Services and/or Payroll shared services experience.
- Degree in HR, Business Administration and/or relevant field
- Experienced in payroll system knowledge, preferably SAP is an advantage
- Strong payroll processing system knowledge
- Strong tax and statutory knowledge
- Strong Year-End Activities knowledge
- Strong Time & Attendance system knowledge
- HRM system knowledge
- Strong attention to detail and analytical skills.
- Ability to multitask.
- Proactive and solution driven.
- Team player with a positive and proactive attitude

Pay: RM6,500.00 - RM8,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Parental leave
- Vision insurance

Application Question(s):

- Please share your notice period. (eg: 1 month or 2 months)
- Have experience leading a team? If yes, how many reported to you?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Payroll: 5 years (required)

Work Location: In person