Night Auditor Receptionist

**Key Responsibilities**:
**Reception and Guest Services (Front Desk Duties)**:
**1. Guest Check-In and Check-Out**:

- Take over receptionist duties from the evening shift, including late-night check-ins and early-morning check-outs.
- Assist guests with reservations, payments, and room keys.
- Provide information about hotel facilities, services, and local attractions.

**2. Guest Support**:

- Respond promptly to guest inquiries, complaints, or requests.
- Handle guest issues professionally or escalate to management when necessary.

**3. Handover**:

- Receive and record all information from the evening shift and prepare a detailed handover for the morning receptionist or management.

**Night Audit Duties**:
**1. Financial Reconciliation**
- Review and reconcile the day’s financial transactions for all hotel departments.
- Prepare accurate financial reports and submit them to management.

**2. System Updates**:

- Roll the property management system (PMS) to the next business day.
- Ensure all guest and financial records are updated and accurate.

**Security and Safety Responsibilities**:
**1. Premises Security**:

- Conduct regular patrols around the hotel to ensure the safety of guests and staff.
- Monitor surveillance systems (CCTV) and respond to any suspicious activity.
- Secure all offices, meeting rooms, event halls, and other key areas by locking doors and checking access points.

**2. Emergency Response**:

- Act quickly and effectively in emergencies, such as fire alarms, medical incidents, or unauthorized access.
- Ensure guests and staff are guided safely during emergencies.

**3. Incident Documentation**:

- Record all security or safety incidents and report them to management for follow-up action.

**Other Responsibilities**:

- Ensure the lobby and front desk area are clean, organized, and welcoming.
- Assist with guest wake-up calls and any special overnight requests.
- Prepare the hotel for the morning shift, including setting up materials or areas as needed.

**Qualifications**:

- Diploma or equivalent; additional training in hospitality or security is advantageous.
- Prior experience in front desk, night audit, or security roles is preferred.
- Familiarity with financial reconciliation and property management systems is a plus.
- Strong communication and interpersonal skills.
- Excellent problem-solving and organizational abilities.
- Proficiency in using hotel property management systems and Microsoft Office.
- Physical fitness to perform security patrols and handle emergencies.

**Key Attributes**:

- Responsible and trustworthy, capable of handling financial tasks and securing property.
- Guest-focused, ensuring a high level of service even during late hours.
- Detail-oriented and able to multitask effectively.
- Calm and professional under pressure, especially in emergency situations.

**Working Conditions**:

- Overnight shifts (11:00 PM to 7:30 AM).
- Standing for extended periods at the reception desk and performing patrols.
- Occasionally working outdoors during security checks or emergencies.

**Job Type**: Permanent

Pay: RM1,700.00 - RM1,800.00 per month

**Benefits**:

- Company car
- Dental insurance
- Free parking
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Night shift

Supplemental Pay:

- Overtime pay

Expected Start Date: 01/01/2025