Hub Manager

1 week ago

Kuala Lumpur, Malaysia Shopee Full time

Department Operations
- LevelExperienced (Individual Contributor)
- LocationMalaysia - Kuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Lead and establish operation processes in the hub during start-up phase
- Track, monitor and ensure on-time shipment delivery from picked up to end customer
- Manage and hire Staff / Subcon / Part time driver / rider
- Handle cash on delivery money and ensure to bank-in everyday
- Coordinate between hub, warehouse outbound and linehaul for smooth operation
- Work closely with customer service and assist on handling customer request
- Control inventory and take care of every shipment to reduce the risk of missing and damaged parcel
- Manage and ensure hub is meeting 5S (Sort, Set in Order, Shine, Standardise, Sustain) standard

**Requirements**:

- Good command of the language in Bahasa Malaysia and English
- Preferably 3-5 years experience specializing in Logistics / Supply Chain or equivalent
- Shift-basis with shifts available 6 days a week, depending on agreed team arrangement
- Ability to commit to shift work on a rotational basis

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