Banking Operation Team Lead

23 hours ago

Bandar Utama, Malaysia Upscale Sdn Bhd Full time

Position: Banking Operation Team Lead - MSME (Micro, Small, and Medium enterprise specialist)

**Responsibilities**:

- Operational Oversight: Oversee all internal operations related to MSME banking on our digital platform, including account opening, transaction processing, and ad-hoc handling.
- Process Management: Develop and implement streamlined processes and workflows for MSME banking operations, leveraging digital journey coupled with manual handling techniques to ensure efficiency and accuracy.
- Quality Assurance: Conduct regular quality checks and audits to ensure compliance with regulatory requirements, internal policies, and service level agreements.
- Issue Resolution: Act as a point of escalation for complex customer edge-cases, complaints, and operational issues, providing timely and effective resolution to maintain high levels of outcome.
- Training and Development: Provide training and guidance to operations staff members to enhance their knowledge and skills in MSME banking processes and procedures.
- Performance Monitoring: Establish key performance indicators (KPIs) and metrics to monitor the performance of MSME banking operations, analyzing data to identify areas for improvement and optimization.
- Risk Management: Identify and mitigate operational risks associated with MSME banking activities, implementing controls (e.g. maker-checker) and safeguards (e.g. access control) to ensure the security and integrity of customer data and transactions.
- Collaboration: Work closely with cross-functional teams, including product development, business, and customer service, to align MSME banking operations with overall business objectives and strategy.

**Day-to-day Scope**

2. Improve MSME customers' journey to contribute to higher growth of the MSME portfolio through more seamless user experience.

3. To achieve satisfactory completion rate of all assigned tasks on MSME products.

**Requirement**
- Bachelor's degree in Business Administration, Finance, Economics, Engineering or related field.
- Minimum of 5 years of experience in banking operations, with a focus on MSME clients.
- Strong understanding of MSME banking processes and procedures, with experience in manual handling within a digital banking environment.
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Good communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
- Knowledge of regulatory requirements and compliance standards governing MSME banking operations

Pay: RM5,000.00 - RM7,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- What is your expected salary?

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