Customer Service Marketing Executive

2 weeks ago

Kepong, Malaysia Johnny's Restaurant Full time

**LOCATION : HQ SELAYANG**

**Responsibilities**:
**Customer Service**
- Communicate effectively with customers via all official communication channels to ensure queries and concerns are addressed promptly and courteously.
- Maintain meticulous records of customers’ interactions, transactions, comments and complaints to identify trends and areas for improvement.
- Collating useful reports and data for management’s reporting.
- Escalate unresolved queries to designated departments for thorough investigation and

resolution.
- Evaluate information related to inquiries, identify possible causes and propose appropriate solutions.

**Marketing**
- Back up custodian of the company's corporate identity (CI), marketing collaterals, and designs to ensure consistency in brand representation.
- Work with the graphic designer to create compelling Point of Sale Materials (POSM) for effective customer communication.
- Plan and oversee the execution of marketing campaigns on a variety of platforms be it digital, events, shopping mall joint promotions and more.
- Ensure brand consistency across all marketing materials and communication channels.
- Monitor marketing expenditures and systematically reporting the results of marketing promotions, strategies and online performance.

**Requirements**:

- Possess a degree or professional qualification in Communication or Marketing or any equivalent certification.
- Fresh Graduates with a passion for customer service and marketing are encouraged to apply.
- Those having the knowledge and experience in traditional and digital marketing tactics in the food and beverage industry will have additional advantages
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
- Excellent communication skills in English and Bahasa Malaysia, both written and oral.
- Ability to work independently, a strong commitment to work, trustworthiness and good teamwork, with excellent communication and interpersonal skills.
- Self-motivated, a quick learner, positive attitude, capable of meeting deadlines and calm when handling multiple tasks.

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Meal provided
- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

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