Customer Care Officer

2 weeks ago


Sepang, Malaysia Jiwa Panduan Sdn Bhd Full time

Greet and welcome customers.
- Assist customers by booking service appointments on the app by finding suitable slots for customers and confirming appointments.
- Follow up with customers to ensure satisfaction with the service received and answer questions asked by customers.
- Ensure the service waiting area is clean and comfortable.
- Ensure refreshments provided are available to customers.

**Job Qualification**
- SPM or Diploma in Business Administration, Customer Service Management or related field.
- Have experience in relevant positions.
- Good communication and interpersonal skills to build relationships with customers and colleagues.
- Focus on customer service with a positive and helpful attitude to ensure customer satisfaction.
- Problem solving skills to address customer concerns and find solutions.
- Good written and oral communication skills in English and Bahasa Malaysia.
- Proficient in using Microsoft Office Word and Excel.

**Job Types**: Full-time, Permanent, Fresh graduate, Student job

Pay: RM1,500.00 - RM1,700.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Fixed shift

Supplemental Pay:

- Attendance bonus
- Overtime pay


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