Process Executive

2 weeks ago

Kuala Lumpur, Malaysia Cognizant Full time

**Role**:Process Executive - Japanese/ Mandarin Speaker**

**Location: KL, Malaysia (Remote)**

**Job Summary**:
Imagine what you could do here. With Cognizant partnering with our client, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We manage 24/7 real time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries given by our client. This is a rotational shift-based work schedule.

**Key Responsibilities**:
**Data entry**:Creating, updating, expiring transportation disruptions and road incidents using your primary and English language via our internal tools while ensuring the following responsibilities below are met:

- ** Quality**:Ensuring quality outputs and meeting required AHT / KPI / SLA
- ** Knowledge**:Referring to our internal knowledge base to improve your knowledge. Passing the monthly internal process knowledge test.
- ** Proactiveness**:Proactively raise any discrepancies, issues or bugs.
- ** Efficiency**:Meeting datelines for any given project or task

**Essential Skills**:

- [Japanese and Mandarin] proficiency: Advance level in speaking, reading and writing.
- High English language fluency is a requirement as all tools, communications, documentations and training are all in English.
- Have a good understanding of all forms of public transport.
- Skilled researcher and comfortable using a variety of online sources in various languages.
- Good communication skills.
- Keen attention to detail and very meticulous.
- Self-motivated and responsible.
- Able to maintain positive attitude and attention to detail when performing repetitive tasks
- Adaptable and able to learn new projects and processes.

**Nice to Have Skills**.
- Customer service background (Communications team) preferred, but not necessary.
- QGIS skills preferable.
- Second language (if required as per Project Scope above).
- MAC OS X experience preferred
- Incident management experience is a big plus
- 1-year technical support or other problem-solving experience preferred, not necessary

**Qualifications**:
Graduation / 13 years of education is the minimum qualification requirement

**Travel required**:
Travel **MAY BE** required for first day induction and device collections. Compulsory to relocate to Kuala Lumpur.

**About Cognizant**:
LI-CTSAPAC

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