Service Desk

Job Requirements and Responsibilities:➢ Acting as a point of contact for technical escalations within the Service Desk Team,working alongside and feeding back resolutions to the team➢ Managing incidents, requests and problems➢ Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs andCustomer Satisfaction across all...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

Responsibilities: - Lead Service Desk Transformation: Oversee the planning and execution of the service desk transformation program, ensuring alignment with business objectives and timelines. - Drive Process Improvements: Identify, analyze, and coordinate process improvements to enhance efficiency and effectiveness across all Service Desk areas - Coordiante...

**Job Title**: Service Desk Analyst **Experience Level**: 1 Year **Job Summary**: We are seeking a motivated and customer-focused **Service Desk Analyst** with 1 year of IT support experience. You will serve as the first point of contact for technical support, resolving issues efficiently and ensuring high customer satisfaction. This role offers...

**Qualification**: - Minimum Diploma in IT - ITIL Foundation certified - Skilled in: i. Microsoft 365, Windows OS, Cisco IP phones ii. Mobile Device Management (MDM) tools iii. TCP/IP, DHCP, DNS, network troubleshooting iv. Necessary technical skills in installation, configuration, and troubleshooting to support PCs, notebooks, mobile devices (phones and...

**Job Title: IT Service Desk Analyst** **Budget**: Dependent on background and experience **Duration**: 1 Year (Renewable) **Number of Positions Open**: 1 **Role Context & Purpose** The IT Service Desk Analyst will play a pivotal role in contributing to projects that have a significant impact on the organization. This position will provide essential IT...

Academic Qualification - A diploma or bachelor’s degree in Information Technology, Computer Science, or any dicipline. 2. Skills - Fundamental understanding of computer hardware and software. - Ability to follow standard operating procures and escalate issues when necessary - Customer-focused attitude, eagerness to learn, and ability to work effictively in...

Job Description**Responsibilities**: Escalate issues when necessary and work closely with other functional teams in IT Operations, ICT and/or vendors to troubleshoot and resolve issues as per Service Level Agreements. Able to work on 24/7 shift rotation. Other duties as assigned by the Service Desk Manager. Learn fundamental operations of commonly used...

The IT Service Desk Team Lead (Japanese Language) is responsible for supervising and supporting a remote team of Service Desk Analysts who provide first-line technical support to internal users, including those in Japan. This role requires fluency in Japanese and English, strong leadership skills, and experience in remote IT service...

Service Desk Support personnel are responsible for managing customer inquiries and requests through various channels, including email, phone, and selfservice portals. They are expected to gather detailed information regarding reported issues, escalate them to the appropriate business unit or functional team, and document all interactions within the company's...