Toyota Executive Customer Service Operations
1 week ago
**Responsibilities**
- Assist the MCSO in managing the day-to-day operations and performance of the automotive service centre.
- Supervise, guide, and support subordinates in daily activities, including conducting briefings and regular meetings to share operational updates.
- Contribute to the development, implementation, and improvement of service standard operating procedures (SOPs) and performance targets.
- Build and maintain strong customer relationships, ensuring a superior customer service experience at all times.
- Assist in preparing budgets, monitoring departmental performance, and driving profitability.
- Ensure strict adherence to SOPs, including cleanliness, safety, and proper maintenance of service areas, tools, and equipment.
- Monitor and maintain inventory of parts, accessories, lubricants, tools, and facilities in optimal condition.
- Conduct regular audits on workshop operations, including compliance with 5S standards and maintenance of hand tools/equipment.
- Undertake any ad hoc assignments or projects as directed by management.
**Requirements**:
- Minimum Certificate/Diploma/Bachelor’s Degree in **Automotive**or related field.
- Minimum 3 years of working experience (or at least 2 years in a similar role).
- Proficient in English and Bahasa Malaysia with strong communication skills.
- Basic computer literacy (Microsoft Word, Excel, PowerPoint).
- Hands-on experience in managing service centre operations and manpower.
- Results-driven, customer-focused, and capable of working independently under tight deadlines.
- Skilled in planning, budgeting, and overseeing service centre/workshop operations.
- Strong problem-solving ability with sound decision-making skills.
- Excellent supervisory, leadership, and interpersonal abilities.
- Fresh graduates are encouraged to apply.
- Willing to be based in **Telok Panglima Garang**.
Pay: RM2,500.00 - RM4,500.00 per month
Work Location: In person
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