Customer Relations Manager

2 days ago

Shah Alam, Malaysia IHT Rehabilitation Centre (Selangor)Sdn Bhd Full time

**JOB PURPOSE**

Carry out innovative Customer care, engagement, and customer retention programs for all clients. Primary duties are to ensure effective, timely and personalized attention to patients and family to support the Rehab Centre’s vision to become the Rehab Centre of choice serving the global community.

Ensures a customer friendly environment for our international and domestic patients.

Coordinates care for patients, and ensures that the care for international, VIPs, and both private and sponsored patients is timely and appropriate and that they receive the best possible service.

**REQUIREMENTS**:
Diploma/Degree in related field

5-7 years of experience

Excellent communication and interpersonal abilities.

High level of confidentiality and professionalism.

Healthcare/ Hotel Background

**JOB CONTENT**

1. Lead and manage a team of customer relation officers and concierge team to deliver customer care services at IHT Rehab.

2. Provide proactive and timely communication to clients and staffs to facilitate overall service delivery processes at IHT Rehab.

3. Working closely with VP Marketing and Business Development and marketing executives to ensure the processes of externa engagements are facilitated to the internal operations.

4. Design, manage and function as call operator / manage future call operator services in future, to ensure potential customer leads are facilitated into IHT Rehab.

5. Oversee the patient registration process, ensuring accuracy and efficiency.

6. Develop and implement procedures to streamline registration workflows.

7. Train and supervise registration staff to provide exceptional service to patients.

8. Establish and maintain high standards of customer service for patients and their families.

9. Address patient inquiries, concerns, and complaints promptly and professionally.

10. Implement strategies to continuously improve the patient experience.

1. Manage the handling of private patients, including scheduling appointments, coordinating services, and ensuring confidentiality.

2. Collaborate with medical and administrative staff to meet the unique needs of private patients.

3. Uphold strict confidentiality standards in all interactions with private patients and their information.

4. Plan, organize, and oversee patient events such as health fairs, educational seminars, and support groups.

5. Coordinate event logistics, including venue selection, scheduling, vendor arrangements, and promotional activities.

6. Evaluate the success of patient events and implement improvements for future initiatives.

7. Lead a team of patient services staff, providing guidance, support, and mentorship.

8. Conduct regular performance evaluations and provide feedback to foster professional growth.

9. Foster a positive work environment that promotes teamwork, collaboration, and employee satisfaction.

10. Ensure that the customer care flow is coordinated smoothly throughout the customer’s visit.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development

Work Location: In person

  • Customer Relations Executive

    2 days ago

    Shah Alam, Selangor, Malaysia SISMA Auto Full time 30,000 - 60,000 per year

    Company DescriptionSISMA Auto is an authorized dealer for BYD with Sales Showcase in PJ33,IPC Mutiara Damansara and Flagship BYD 3S Centre in Glenmarie. BYD SISMA Auto Glenmarie is the largest BYD 3S centre in Malaysia.Role DescriptionThis is a full-time on-site role for a Customer Relations Executive, located in Shah Alam. The role includes managing...

  • Customer Relation Advisor

    13 hours ago

    Shah Alam, Malaysia Khind Malaysia Full time

    Job Description: Provide comprehensive support services for Khind's group products, which include: - Attend and deliver exceptional customer service for customers visit our service centre or contact us through our hotline. - Efficiently handle both inbound and outstation service requests from various sources, including customers, dealers, and sales...

  • Customer Relations Executive

    2 weeks ago

    Shah Alam, Malaysia Khind Malaysia Full time

    As a Customer Service Executive, you will play a vital role in ensuring exceptional customer experiences and satisfaction. Your primary responsibility will be to handle customer inquiries, concerns, and requests through various communication channels, delivering prompt and effective solutions. By providing accurate information, addressing customer issues,...

  • Customer Relations Officer

    1 week ago

    Shah Alam, Malaysia Federal Auto Holdings Berhad Full time

    **Are you passionate about delivering exceptional customer experiences?** **Do you thrive in a dynamic and fast-paced environment?** **If so, we have the perfect opportunity for you! Join Our Team as a Customer Relations Officer / Customer Service Officer !** **Job Highlights**: - Opportunities for Career Growth and Advancement - Branch Incentives Based...

  • Customer Relation Executive

    2 days ago

    Shah Alam, Malaysia SG CAR SDN BHD Full time

    **JOB RESPONSIBILITIES**: 1. To perform administrative and clerical function 2. Manage customer service experience by creating a supportive customer satisfaction work environment e.g. welcome, greet and direct customers, offer refreshment 3. Prepare and provide Customer Service Analysis report: - a) Customer Focus Compliance Analysis b) 72Hours...

  • Customer Relations Executive

    2 weeks ago

    Shah Alam, Malaysia Honda Tiong Nam Motor Sdn Bhd Full time

    We are a market leader in the automotive industry with a long history of business in Malaysia. Apart from this, we are Four-time winners of the Honda CEO Award, an award given annually to honour its dealers’ outstanding performances. We are looking for highly motivated, goal-driven, independent, and hands-on professionals to join the dynamic team at our...

  • Customer Relations Executive

    2 days ago

    Shah Alam, Selangor, Malaysia Michi Global Sdn Bhd Full time 168,000 - 300,000 per year

    Minimum QualificationAt least have 1 year experience in customer service/sales/marketing or related fieldCan-do attitudeStrong verbal and written communication skillsInterested in the Japanese Language & CultureProficient computer skills, including Google Drive & Microsoft OfficeFull Job DescriptionRespond promptly to customer inquiries through various...

  • Customer Relation Executive

    2 weeks ago

    Shah Alam, Malaysia SECOM (M) SDN. BHD. Full time

    1. To acquire and identify new business opportunities in order to achieve assigned personal sales targets as well as to contribute to overall team performance. Focus the potential on the Japanese Market 2. Coordinate sales and business initiatives and integrate sales processes across the company to ensure smooth business arrangement between Secom and the...

  • Card & Customer Relation Assistant

    1 week ago

    Shah Alam, Malaysia Padini Holdings Berhad Full time

    Liaise with merchants to strengthen and expand membership programs; - Develop and implement customer care policies, procedures, and regulations to ensure a high level of customer satisfaction; - Resolve complex customer issues by analyzing problems and providing effective solutions; - Coordinate and support customer service projects and initiatives; - Ensure...

  • Executive, Guest Relation

    2 days ago

    Shah Alam, Malaysia AVISENA HEALTHCARE SDN. BHD. Full time

    ***: Manage customer's feedback and assist them by providing prompt service recovery for any grouses reported during their stay in the hospital to ensure customer are satisfied with all service rendered and do not harbor any grievances towards Avisena during their departure. **STANDARD PERFORMANCE**: 1. Demonstrate consistency with Avisena's mission and...