Customer Services Manager

3 days ago

Kuala Lumpur, Malaysia Siemens Full time

LV Switchgear Expertise: Proficient in commissioning, troubleshooting, and maintaining LV switchgear (ACBs, MCCBs, protection relays) in industrial environments.
- Advanced Technical Skills: Deep understanding of protection relays, control wiring, interlocking schemes, and fault diagnosis in complex power systems.
- EMS Proficiency: Hands-on experience implementing, configuring, and troubleshooting Energy Management Systems (EMS), including data collection, load profiling, and optimization.
- Industrial Communication Skills: Strong knowledge of network validation, Profibus, and Modbus cable routing, with troubleshooting expertise.
- Service Business Acumen: Manages service contracts, retrofits, spare parts, and repairs, driving revenue growth, analyzing KPIs, identifying service opportunities, and ensuring EHS and regulatory compliance.

**Additionally, you’re required to have**
- Strong knowledge of PowerManager & TIA Portal:
o PowerManager: Expertise in configuring power monitoring systems, analyzing load data, and ensuring energy efficiency.

o TIA Portal: Proficiency in PLC programming, diagnostics, and troubleshooting of automation systems for seamless integration with switchgear operations.
- Simocode expertise:
o Programming, troubleshooting, and commissioning of Simocode motor management systems.

o Ability to diagnose faults, optimize configurations, and integrate Simocode with PLC/SCADA system

**You excel in**
- Electrical Engineering Degree & Extensive Experience: Bachelor's degree in Electrical Engineering and 10+ years of hands-on field experience servicing LV switchgear, power distribution products, and industrial automation systems.
- Technical Expertise: Mandatory expertise in Energy Management Systems, PowerManager, TIA Portal, and Simocode programming and troubleshooting.
- Problem-Solving & Independence: Strong problem-solving skills and ability to work independently under challenging field conditions.
- Service Contract & Project Experience: Experience managing high-value service contracts, retrofit projects, and providing critical customer support.
- Flexibility & Communication: Willingness to travel extensively, availability for emergency service calls, and excellent communication, analytical, and customer-handling skills.

**In return, we offer**
- Flexible mobile working policy that allows for time off for you to recharge and spend more time with your loved ones
- Attractive compensation and benefits
- Values-driven work culture with inclusive workplace policies and practices that prioritize diversity and inclusion
- Endless possibilities and opportunities for progression and learning

**Recruitment Process**
- CV Screening
- A session with our recruiter to understand your motivation & your past experiences
- 1-3 Business Interviews
- Offer Stage

Discover more and come **#TransformTheEveryday**with us

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

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