Customer Service Agent

2 weeks ago


Bangsar South, Malaysia Brandt International Sdn Bhd Full time

**Responsibilities**:

- Primarily act as the interface between buyer and seller via various contact channels, setting realistic expectations, resolving fulfillment related problems and providing support to the customer ensuring a high level of satisfaction.
- Primarily handle inquiries via social media platforms pertaining to orders, payments, shipping, vouchers and etc from both seller and buyer through native channels or through Salesforce
- To record case details in Customer Relationship Management (CRM)
- Communicate effectively by providing accurate information to the users and external partners such as Ninjavan.
- Provide an effective solution for customer dispute issues

**Job Requirements**:

- Preferably Executive specializing in Customer Service or equivalent
- Preferably at least 1 year of related working experience in a Contact Centre
- Both fresh graduates or experienced applicants are welcome (we can discuss the entry level based on your previous experience)
- Good communication skills in English, Malay language for both spoken and written. Mandarin is an added advantage
- Business writing skill is mandatory and good typing skill
- Ability to multi-task, prioritize and manage time effectively
- Willing to work on (24/7) shift, 5 days weekly, 8 hours daily

**Job Types**: Full-time, Contract

**Salary**: RM2,500.00 - RM3,200.00 per month

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,300.00 - RM3,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Bangsar South: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Bahasa (preferred)
- English (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)



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