Client Experience Executive

17 hours ago


Shah Alam, Malaysia EPS Ventures Sdn Bhd Full time

Client Experience Executive (SPIRE Program)

**Department**: Product Retention - SPIRE
**Location**: Section 13, Shah Alam, Selangor
**Reports to**: SPIRE Manager
**Salary**: RM2,500 - RM3,000

**Create loyal, happy clients.** We’re looking for a warm, proactive communicator to be the first point of contact for participants in our SPIRE Program—guiding them, keeping them engaged, and turning great experiences into long-term retention.

What you’ll do
- Be the trusted liaison for SPIRE clients via **Zoom, WhatsApp, and Telegram**, providing quick, helpful support.
- Proactively check in on progress, gather feedback, and offer encouragement or solutions.
- Drive engagement and compliance with timely **follow-ups & payment reminders** each month.
- Handle questions and resolve issues professionally, escalating to internal teams when needed.
- Partner with **Coaching, Events, Marketing, and Sales** to deliver personalized support.
- Capture client **success stories/testimonials** for marketing and social proof.
- **Facilitate & moderate** virtual SPIRE sessions; coordinate logistics for smooth events and consultations.
- Keep accurate records and present **monthly reports** on interactions, engagement, and satisfaction.

What you’ll bring
- Bachelor’s Degree in **Business, Marketing, Communications** or related field.
- **1+ year** in customer service, client management, or sales support.
- Empathetic, responsive, and customer-first with strong communication & people skills.
- **Bilingual**: Bahasa Malaysia & English (spoken and written).
- Comfortable with **Google Workspace, Zoom, WhatsApp, Telegram**.
- Bonus: Basic understanding of **marketing, operations, and HR**.

Why this role matters

Your work directly shapes client satisfaction, loyalty, and program retention—turning positive touchpoints into long-term relationships.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person


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