Customer Service Executive

7 days ago

Shah Alam, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

_**Want a high flying career? Cease this opportunity to support an award winning International Airline Company**_

**_Job Responsibilities: _**
- Deliver world-class customer service while responding to customer inquiries and concerns via the chat channel
- Address travel-related questions and issues communicated through chat.
- Assist customers with upgrade requests, baggage inquiries, delays, and cancellations.
- Build meaningful relationships with our customers through a consultative approach
- Respond and manage customer feedback and complaints
- **Requirements**: _
- Must have at least 6 months Customer Service Experience
- Airline experience (added as an advantage)
- Supported UK market (added as an advantage)
- Required language(s): Proficient in English (written and spoken)

**Experience in the airlines/aviation industry will be an added advantage**

**_Why Join Us_**
- **Accessible** via public transport (nearby LRT)
- Basic _**+ additional allowances**_
- Urgent hiring
- Friendly colleagues & positive work environment

**Job Types**:
Contract Role - 12 months (**_opportunity to be absorbed as permanent staff_** with good performance)

**Salary**:
RM2,700.00 - RM3,100 + **additional allowances**

**_*Fresh Graduates/Unemployed/Retrenched Employees are encouraged to apply._**

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,700.00 - RM3,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Application Question(s):

- Do you have notice period to be served?
- What is your expected salary?
- From 1(Poor)-10(Excellent) how would you rate your English fluency for speaking, reading and writing?
- How many years of Customer Service experience do you have?
- What are the other languages will you be able to speak, read and write fluently?

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

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