Temporary Officer

Req ID: 4403

**Job Description**:
**Summary**

Responsible in assisting Branch Operation Manager in handling operational matters related to branches and assisting customers to meet the Bank’s requirement in enjoying the Bank’s product and services.

**Duties and Responsibilities**

**Handling of CASAIA opening of account**
- Officer in charge saving and External account.
- Authorized and issued debit card, update/link account, if any and attending to activation of TAP
- Check and verify the completeness of relevant documents submitted by customers.
- Perform CIF creation/ updating/ maintenance and update CIF error and printing of CIF report.

**Manage CASAIA CIF and its integrity**
- Ensure the completeness of details customer information in the CIF form.
- Perform verification on related document submitted by customer.
- Perform CIF creation, activation and opening of customer account.
- Perform CIF inquiry in order to avoid any duplication for CIF creation.
- Perform CIF maintenance based on customer’s request or based on any evidence or information received from related parties.

**Handling of Customer Enquiries**
- Attend customer request for EPF withdrawal for HFA & full settlement on BIC/PF/HFA/PPA
- Attend customer inquiry on fee based products
- To provide investment advisory on deposit, Unit Trust etc.
- Attend customer enquiries/matters on Unit Trust & forward to relevant parties, if necessary.
- Attend customer inquiry on consumer financing, deposit and Bancatakaful products
- Attend all queries on BIC/ATM/CRM/Internet Banking/TAP/Bank’s Statement Requests
- Attend all queries on ASNB
- Attend all queries on Tabung Haji account

**A. DUTIES & RESPONSIBILITIES**

**Handling of Customer Crowd and Administrative**
- Migration of over the counter transactions (OTC) by customers to other alternative channels such as Self Service
- Terminals (SST), Internet Banking (IB), TAP mobile and etc;
- Promote all banking products to customers such as Savings Account, Current Accounts, Investment Account, Remittance, Electronic Banking and financing products;
- To ensure all transactions slips, related forms and Bank Negara complaint forms is available in the banking hall;
- To ensure all marketing collaterals are up to-date and remove any obsolete marketing materials;
- To promote and achieve target set for new sign up of Internet Banking/Debit Card/TAP Mobile Banking and etc.

**Handling of Customer Complaint**
- Attend complaint from customer such as CDM/ATM/Internet Banking
- Solve customer complaints within agreed timeframe
- Attend customer inquiry services on consumer financing, deposit and Bancatakaful product
- Ensure that all complaints by customers promptly investigated and timely rectified.

**Handling of Financing Related Operational Matters**
- Attending financing and Trade Finance operations related matter such as redemption, discharge transactions, disbursement and repayment activities.

**Other responsibilities as and when required**
- Act as Relief Service Ambassador in handling cash
- To render service in professional, polite, fast and efficient manner.
- Perform individual balancing of cash accurately on daily basis
- Filling and batching of teller sources documents
- To be ready at least 15 minutes before commencement of banking hours
- To ensure fast service to all customer as per QMS requirement
- To received deposit from CIT service
- To complete account closing transaction
- To perform salary crediting.
- To adhere to the rules and procedures relating to operations as set by the bank
- Ensure all operational procedures comply with SOPs and other banking rules and regulations
- Support day-to-day branch operations
- Perform other task as instructed by Banking Service Manager.

**Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements.**

**Any other duties/assignment as and when directed/assigned by the superior as per business requirement from time to time.