Customer Service Executive

9 hours ago

Bukit Jalil, Malaysia Overseas Bank Full time

**Responsibilities**:

- Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary
- Sign up customers for I-Banking
- Route calls through IVR where applicable
- Maintain contact records to reflect current information
- Requests and complaints Turn around
- Promote cross sell of all banking products
- Maintain accuracy of information given to customers
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
- Ensure all sales pitches are made without any mis-selling

**Knowledge/Skills/Experience**
- Graduate / SPM with minimum of 2 years experience.
- Fresher or with 1-2 years of experience
- Excellent communication skills in written and verbal English
- Basic computer skills
- Strong service orientation
- Willingness to learn additional products

**Incentive : The employees will be eligible for quarterly incentive range between 0 to 5000 MYR based on the performance.**
**Shift Timing: 24X7. Shift allowance would be range from 300 to 400 MYR / Month**

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM3,900.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Night shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Good English (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

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