Customer Success Executive

2 weeks ago

Kuala Lumpur, Malaysia PositiveLinks Asia Full time

Fully Remote position
We are seeking a dedicated and customer focused marketing executive to join our Client's team in onboarding new customers

**Key Responsibilities**

**Onboarding & Integration**:

- Seamlessly onboard new customers, ensuring their smooth transition into utilising cloud marketing tools.
- This will include conducting sessions to understand their needs, workflows, requirements, and success markers, followed by solutions sessions to help them realize their goals.

**Solution-Oriented Support**:

- Collaborate with customers to identify solutions tailored to their unique marketing needs using our platform.

**Relationship Building**:

- Cultivate strong, lasting relationships with customers to foster loyalty and advocacy.

**Feedback Loop Management**:

- Actively gather and analyse customer feedback to drive continuous improvement of our offerings.

**Renewals & Upgrades**:

- Assist in the renewal process, encouraging upgrades by demonstrating enhanced product capabilities and benefits.

**Team Development**:

- Oversee, train, and nurture the customer solutions team to uphold high standards of service and support.

**Organisational Excellence**:

- Maintain organised records and communications, ensuring timely responses to customer inquiries.
- Providing comprehensive product demonstrations and training to users.
- Proactively identifying growth opportunities within existing customer accounts.
- Collaborating with cross-functional teams to ensure customer satisfaction.

**Key Requirements**
- A Bachelor's degree in Business, Marketing, or a related field.
- Proven experience as an **Account Executive or Account Manager in a marketing-focused environment**.
- Experience in **Customer Success roles** a Plus, **particularly for subscriptions based services.**:

- About 2 years experience in **marketing agencies.**:

- Strong organisational skills with a professional and timely approach to responsibilities.
- This opportunity is available to individuals authorized to work in Malaysia.

**Job Type**: Contract

Pay: RM48,000.00 - RM72,000.00 per year

Application Question(s):

- Are you able to work independently, remotely, and manage multiple client communications daily?
- Able to support US/Europe time zone?

**Experience**:

- Onboarding: 2 years (preferred)
- SaaS tools, CRM systems, or AI platforms: 2 years (preferred)
- Marketing Agencies: 2 years (preferred)

Work Location: In person

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