Customer Service Representative

1 week ago

Kuala Lumpur, Malaysia GOIP AULA LTD Full time

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Requirements**:

- High school diploma, general education degree, or equivalent.
- Comfortable using computers.
- Experience working with customer support.
- Preferably mandarin & english speaking
- willing to work on 24/7 rotation shift

**Salary**: RM2,500.00 - RM4,000.00 per month

Schedule:

- Rotational shift

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