Card Services Analyst

4 days ago


Damansara, Malaysia EPS Ventures Sdn Bhd Full time

**Position: Card Services Analyst ( Power BI)**
**Tenure: 1 year contract ( Renewable basis)**

**Location: Damansara Heights**

**Salary: RM3000 - RM 3300**

**Job Descriptions**:
**1. Operations Management**:

- Track and ensure timely card delivery in compliance with SLAs
- Verify and update monthly customer quotas from KPDN portal

**2. Data Analysis & Reporting**:

- Analyze card program trends and monthly issuance patterns
- Review inventory reports to support procurement planning
- Investigate and resolve processing errors (e.g., PIN issues)
- Prepare management reports with actionable insights

**3. Issue Resolution**:

- Coordinate with vendors and internal teams (Retail IT, Sales) for troubleshooting
- Escalate unresolved system/operational problems

**4. Vendor Management**:

- Monitor vendor KPIs and SLA compliance
- Validate accuracy of vendor performance reports
- Identify and report service deviations

**5. System & Process Improvement**:

- Participate in UAT for system upgrades
- Support integration testing and implementation
- Contribute to process enhancement initiatives

**Job Requirements**:

- Degree holder
- Proficient in Excel and data analysis tools (Power BI preferred)
- Prior experience in card services, payment processing, or banking operations
- Experience with vendor management and SLA monitoring
- Proficient in Excel and data analysis tools (Power BI preferred)
- Familiarity with card management systems or similar platforms

**Job Type**: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,300.00 per month

**Education**:

- Bachelor's (required)

Work Location: In person



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