Operational Excellence Monitoring

11 hours ago


Petaling Jaya, Malaysia GD Express Sdn Bhd Full time

**Position Overview**:Operational Excellence Monitoring (OEM) team at GD Express drives continuous improvement by ensuring operational performance meets KPIs and SLAs. The team supports branches and agents in optimizing processes and implements corrective and preventive actions to address issues and mitigate risks, fostering a culture of excellence.

**Responsibilities**:

- Monitor shipment performance at branches and agents to meet KPIs and SLAs, focusing on last-mile delivery efficiency to develop targeted improvement plans.
- Organize discussions with the Head of Branch (HOB) and Regional Manager (RM) to review performance metrics and strategies.
- Identify and promptly resolve missed pickups and delivery failures from branches.
- Ensure COD shipments are closed on time and payments are accurately updated in the system.
- Investigate and address issues related to invalid consignment numbers (CN).
- Assist with special projects assigned by management to enhance operations.
- Conduct regular visits to branches for training and support.
- Identify root causes of process failures for priority customers.
- Implement cost-saving measures to improve overall operational efficiency.
- Drive process enhancements for operational and system improvements.
- Engage in project improvement initiatives aimed at enhancing company performance and operational effectiveness.

**Job Requirements**:

- Proficiency in Microsoft Excel, Google Sheets, Google Slides, Google Drive, and PowerPoint.
- Strong analytical and problem-solving skills to effectively assess and interpret data.
- Excellent communication and interpersonal skills for collaboration with team members and top management.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Willingness to travel for branch visits as needed.
- Valid Malaysian Class D driver's license is a plus.
- Minimum education: Degree in any field.
- Experience: At least 2 years in a relevant role.
- Proficiency in Mandarin is a plus.
- Knowledge of Power BI is also advantageous.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person


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