Trainer Call Quality Assurance

**Key Responsibilities**: Job Summary: - The Quality Assurance and Trainer Executive for Customer Success Managers (CSMs) is responsible for ensuring the highest standards of service delivery. - This role involves developing and implementing training programs, conducting regular quality assessments, providing feedback, and identifying opportunities for...

Define quality assurance framework - Ability to navigate or setup necessary system and processes to enable efficient quality checks - Ability to engage operations (CC & LA) to obtain call recordings and/or messages for quality monitoring - Ability to identify areas of improvement and recommend improvement actions based on call quality scorecards - Develop...

Job Title: TrainerLocation: Kuala LumpurEmployment Type: Full-TimeJob Summary:The Trainer is responsible for developing and delivering effective training programs to equip new and existing agents with the skills and knowledge required to provide excellent customer service. This role ensures training quality, consistency, and alignment with company standards...

Overview:The Quality Assurance (QA) Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in Mandarin, Cantonese, and English. Based in Johor, the QA Analyst ensures that service standards are consistently met by reviewing agent performance, identifying improvement areas, and supporting coaching initiatives....

**Position Overview** As the Call Centre Trainer, you will play a pivotal role in enhancing the skills and knowledge of call centre agents. Your responsibilities will include conducting product knowledge training, refresher courses, and on-the-job assessments. You will collaborate closely with clients and project teams to update and develop training...

OverviewWe are seeking an experienced and detail-oriented AI Trainer to lead the training and development of annotators working on AI data labeling projects across text, audio, and video domains. This role is critical in ensuring that all annotators fully understand project guidelines, annotation rubrics, and quality standards — and are consistently able...

Overview: The Quality Assurance (QA) Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in Mandarin, Cantonese, and English. Based in Johor, the QA Analyst ensures that service standards are consistently met by reviewing agent performance, identifying improvement areas, and supporting coaching initiatives....

Role Summary: Key responsibilities: - Conduct evaluation of Call Center and Customer Service interactions to ensure adherence to quality standards. - Implement and maintain Quality Assurance processes and protocols. - Evaluate the performance of Call Center and Customer Service representatives based on established criteria. - Provide contractive feedback to...

**Role**:Quality Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Quality assurance Quality Assurance/QA Japanese language BPO Skills BPO Operations BPO industry BPO Hiring BPO Call center Quality Analyst...

**Reports To** - Head Of Safety, Security & Quality Assurance **Key Accountabilty** - Monitoring and implementing safety policies and procedures embraced and complied by all employees - Conducting safety inspections and trainings - Investigating workplace accidents and maintaining records **Qualification & Experience** - Minimum STPM/SPM - Good command of...