Customer Service

3 days ago

Kuala Lumpur, Malaysia Career Search Full time

**Location: KL Sentral, Kuala Lumpur**:

- **Working hour: 8pm - 8am or 9pm - 6am | 5 days' work per week**

**Job Scope**:

- Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processes that involving dissatisfied customer.

**Min Requirements**:

- SPM and above (with certificate)
- Min 1 year experience in customer service | Fresh graduates are welcomed with good communication skills
- Good English communication (B2)
- Able to work on full time Night Shift
- Able to speak, write and read in Mandarin or Cantonese

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM4,000.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Application Question(s):

- 1. Are you willing to work permanent night shift?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (required)
- Cantonese (preferred)

Work Location: In person

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