Customer Advisor
7 hours ago
**We're Hiring: Customer Advisor (Japanese Speaker)**
**Responsibilities**:
- Build trust by understanding the unique needs of our customers and resolving every situation with a wow factor
- Process website orders/exchanges/returns/warranty claims in Salesforce/Microsoft Dynamics
- Advise our customers as to which On product(s) is the best for them
- Respond to all inquiries within 24 hours while identifying any escalated unresolved issues
- Communicate with our third-party warehouse and shipping partner daily regarding orders, returns, and any order discrepancies
- Lead and participate in special projects as needed to improve team function and increase our wow factor
- Other ad hoc duties as needed
**Job Requirements**:
- At least **N1 or above in Japanese** and **B1 in English** language
- Effective communication across all levels and functions
- Always keeping the customer needs front of mind and a passion for creative solutions
- Excellent interpersonal skills with a focus on relationship building, listening, and questioning skills
- Excellent written and oral communications skills
- Always thinking of ways to improve the customer experience with a sense of urgency to deliver the wow
**Remuneration**:
MYR 7,500 - MYR 8,000
**Working Location**:
Kuala Lumpur, Malaysia
**Consultant in Charge**:
**Job Type**: Permanent
Pay: From RM7,500.00 per month
Work Location: In person
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