Customer Service Executive

4 days ago


George Town, Malaysia Agensi Pekerjaan Infinity8 Sdn Bhd Full time

**Job Summary**
- Understand members’ pain points and provide effective solutions to address their concerns and avoid cancellation of memberships
- Identify cross selling opportunities in membership packages or other services to cater to members’ needs
- Demonstrate creativity and suggest strategies to retain members and achieve retention targets
- Assist Disputes and Resolution Manager to resolve escalated complaints.

**Job Requirements**
- Degree in any discipline with sales or customer service background
- Experience in call centre will be an advantage
- Excellent verbal and written communication skills in English
- Team player who can multi-task, is proactive and resourceful
- Possess high EQ and strong critical-thinking and analytical skills
- Results-driven with an obsession with enhancing customer experience

Pay: Up to RM5,000.00 per month

**Benefits**:

- Additional leave
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Yearly bonus


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