Guest Service Officer

1 week ago

Kuala Lumpur, Malaysia PARKROYAL Serviced Suites Kuala Lumpur Full time

**Responsibilities**:

- To provide welcoming atmosphere to guests with great smile and warm assistance at front office.
- To assist guests efficiently, courteously and professionally in all front office related functions.
- To handle check in process, registration and room assignment, assist in pre-registration and blocking of reservation when necessary.
- Possess a thorough knowledge of the Serviced Suites especially the layout and facilities in each guestroom, Restaurant locations and hours of operation and function room location.
- Assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float.
- Provide professional, courteous and efficient level of service to all internal and external guests in line with the Standard Operating Procedures.
- Be able to use the OPERA Property Management System in particular the Reservation, Front Desk, In House, Cashiering and Report screens.
- It is compulsory to update all the required fields concerning guest particulars in the registration card and OPERA system accurately and state the method of payment clearly.
- Be fully conversant in the Serviced Suites Credit and Billing policies.
- Completely understand the Front Desk and Cashiering process
- Effectively use the electronic key control system to cut keys for arriving guests
- Understand the serviced Suites availability and block out dates and the current selling strategies
- Being able to know how to use the credit card machine.
- Ability to create a walk-in reservation.
- Able to retrieve the guest reservation by name, booking confirmation no, company or agent name.
- To check all cashiering transactions and to balance all transactions before leaving. Any discrepancies must be reported to the Assistant Manager for correction.
- Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered and all these transactions documented.
- Able to handle minor guest complaints and report to Superiors the nature of complaints and action taken.

**Job Requirements**:

- Minimum Certificate or Diploma in Hospitality Management or equivalent
- Pleasant personality, positive attitude and good interpersonal skills
- At least 1 year of experience in Front Office or Hotel industry
- Good verbal and written communication skills in English & Bahasa Malaysia
- Able to work independently and as a team player
- Able to work on shift
- Fresh graduates are encourage to apply
- Only applicable for Malaysian Citizen/Malaysian Permanent Resident holders

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Meal provided

Schedule:

- Rotational shift

COVID-19 considerations:
All associates are required to wear a mask, common areas/surfaces are sanitized regularly, vaccination requirements.

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Guest Service Officer/Front Office Assistant: 1 year (required)

**Language**:

- English & Bahasa Malaysia (required)

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