Assistant Manager, End User Experience

_Are you ready to shape a better tomorrow?_

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

As a Microsoft 365 Assistant Manager, you will have the ability to directly impact successful business adoption of our End User Service Technologies.

Roles and Responsibilities- Work in close collaboration with M365 Product & Service Management team and IT operations. You will provide technical thought leadership for EUS emerging products for the business.- Ensure Service Support and Service Delivery processes are based on agreed Service Levels.- End to end shareholder management in establishing and handling expectation to achieve business expectations and impactful results.- Establish, support and maintain the deployment of M365 infrastructure.- Provides domain expertise in the specification of our AIA’s business requirements, performance levels and the prioritising of Microsoft 365/Dynamic 365 & Power Platform /Azure Active Directory relates initiatives, changes and service requests, ensuring traceability back to desire business outcomes.- Supported and implemented projects for end users in on-premise Exchange & Hybrid environment with O365, and services migrating to O365.- Coordinate with Service Desk and L2/L3 support teams around the globe for issue resolution.-
- Acts as the focal point of contact for incidents, problems and changes to the Microsoft 365/Dynamic 365 & Power Platform and Azure Active directory services.- Works with Functional Lead to build, design, implement and maintain Microsoft 365 services strategies, policies, business plans, innovations roadmap, processes, frameworks and standards that are fit for purpose considering the interests of the AIA Business Units.- Build and maintain detailed documentation of Microsoft 365 infrastructure, processes and procedures.- Work with our Business Units, IT Development, and IT Infrastructure team members to ensure overall performance meets/exceeds service level objectives- Coordinate and work with key vendors.- Conduct performance assessments in accordance with Company process.- Actively seek improvements to the team’s process

Minimum Job Requirements:
A total of 10+ years of relevant IT experience (End user service management, monitoring, security, performance, capacity, availability)

8+ years End User Service Engineering SME experience within an IT service provider or internal IT organization

Deep knowledge in M365 platform setup in relationship to office 365, Azure Active Directory, Dynamic 365 and Power platform

8+ years experiencing in deploying and handling SaaS based end-user services such as O365, MDM.

7+ years’ of significant ability in Azure Identity and Access Management

Minimum 5-6 Years’ significant experience in Dynamic365 /Power platform service Management

Experience producing business relevant presentations and technical oriented writing is required.

Excellent communications and interpersonal and presentation skills.

Significant project leadership experience.

Seek solutions able to react quickly and resolve issues so that the workflow can continue

Education - University graduate major in IT or related field.

Attractive benefits provided:

- Medical insurance

Work life balance

Hybrid working arrangement

Learning & development

Provide equal opportunity to all
- Build a career with us as we help our customers and the community live healthier, longer, better lives._