Customer Support Specialist

1 day ago

Puchong, Malaysia Esyms Sdn Bhd Full time

**Join us to be part of a dynamic team of the Malaysia's leading online pharmacy company Jom sertai kami sekarang**
- Full time role with attractive remuneration, EPF, EIS & Socso
- Annual appraisal & career progression path
- Training provided, fresh graduates are welcomed

We are currently seeking a Customer Support Specialist who is fluent in Malay, English, and Chinese to join our team. As a Customer Support Specialist, your primary responsibility will be to provide excellent customer service and support to our valued customers regarding the status of their delivery and address any related issues they may encounter.

**Main Responsibilities**:

- Serve as the primary point of contact for customers regarding their parcel delivery status and related inquiries.
- Communicate effectively and professionally with customers in Malay, English, and Chinese, both verbally and in writing.
- Provide prompt and accurate information to customers about their orders, including tracking details, estimated delivery times, and any potential delays or issues.
- Proactively follow up with service providers and relevant departments to ensure timely and efficient resolution of customer concerns.
- Document customer interactions, inquiries, and resolutions accurately and comprehensively in the customer support system.
- Collaborate with internal teams, including logistics, operations, and billing, to address customer concerns and ensure a seamless customer experience.
- Identify opportunities for process improvements and contribute to enhancing the overall customer support function.
- Uphold company policies and procedures while delivering exceptional customer service.
- Any ad-hoc tasks.

**Qualifications**:

- Fluent in Malay, English, and Chinese, both spoken and written.
- Strong communication and interpersonal skills, with the ability to empathize with customers and effectively address their concerns.
- Detail-oriented and organized, with the ability to manage multiple customer inquiries and tasks simultaneously.
- Ability to work effectively in a fast-paced and dynamic environment.
- Strong team player with a positive attitude and a passion for delivering exceptional customer service.

If you meet the above requirements and are eager to join our dedicated customer support team, please submit your resume along with a cover letter highlighting your relevant experience and language skills. We look forward to hearing from you

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM1,800.00 - RM3,000.00 per month

**Benefits**:

- Company car
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- 13th month salary
- Attendance bonus
- Overtime pay
- Performance bonus

  • Customer Support Specialist

    5 days ago

    Puchong, Malaysia GPSTech Solutions Sdn Bhd Full time

    **Customer Support Specialist** **Location**: IOI Business Park, Puchong, Selangor **Work Schedule**: 4-day workweek, 3 days off (Night Shift Allowance Provided) **Responsibilities**: - Provide technical support and troubleshooting assistance to resolve issues efficiently. - Guide customers on the usage of GPS systems and features. - Coordinate with...

  • Customer Support Specialist

    2 weeks ago

    Puchong, Malaysia GPS Tech Solutions Sdn. Bhd. Full time

    **About the Role**: **Key Responsibilities**: - **Troubleshooting**: Quickly diagnose and resolve hardware, software, and connectivity problems for GPS systems. - **Customer Support**: Assist customers with product and general usage inquiries, ensuring they understand the features and capabilities of our products. - **Documentation**: Log and track all...

  • Customer Support Specialist

    1 day ago

    Puchong, Malaysia iNextlabs (Malaysia) Sdn Bhd Full time

    Address customer concerns or complaints promptly, striving to resolve issues and ensure customer satisfaction. - Update our internal databases with information about technical issues and useful discussions with customers. - Identifying and escalating issues that require additional attention. - Collaborating with other departments to provide solutions for...

  • Customer Success Specialist

    7 days ago

    Puchong, Malaysia eLearningMinds Group Sdn Bhd Full time

    **Customer Success Specialist Job Description** The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Platform & software) to ensure that we are providing an amazing service experience along with a great product for our customers. As a Customer Success Executive, you...

  • Customer Support

    5 days ago

    Puchong, Malaysia Istore Isend Full time

    **Brief Description** - To liaise with stakeholders within the company as well as external parties such as courier & transporters to address any inquiries & complaints on storage, fulfilment & last mile delivery related activities. **Key Accountabilities/Duties** - To handle all incoming calls from clients/customers/ inquiries and transfer calls to internal...

  • Indoor Sales Support Specialist Rm2-2.5k

    3 days ago

    Puchong, Malaysia Chis International Technical Resources Sdn Bhd Full time

    **Indoor Sales Support Specialist** **Puchong Selangor** **Salary range from FRM2000-2500++** We are seeking a highly qualified Sales Support Specialist to join our team. In this role, you will play a critical part in providing valuable support to our sales representatives and effectively responding to customer and prospect...

  • Proposal Specialist

    1 week ago

    Puchong, Malaysia Ingenious Job Full time

    Category: - Electrical & Electronic - Industry: - Industrial Machinery / Automation Equipment - Location: - Puchong - Selangor - Education: - Bachelor Degree - Country: - Malaysia - Salary Range: - 6000-6000 - Experience(Min): - 5-6years - Job Type: - Full Time Permanent- Requirement: - Bachelor's degree in an engineering/technical related field or...

  • Customer Support Representative

    1 week ago

    Puchong, Malaysia Beestay Property Management Sdn Bhd Full time

    **Job Summary** As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to clients. Your primary focus will be on assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience. **Duties** - Collect deposit before check-in. - Send check-in/check-out...

  • Customer Service

    2 weeks ago

    Puchong, Malaysia Respimedic Sdn Bhd Full time

    The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Prepare Correspondences, Quotation and fulfill customer needs to ensure customer satisfaction. **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and...

  • Customer Service Support

    1 day ago

    Puchong, Malaysia ULIAO SDN BHD Full time

    Industry: E-commerce (Beauty and Wellness) Location: Johor Bahru / Puchong Selangor **We’re Hiring: Customer Service / Customer Support Team** **Your Responsibilities**: - **Customer Engagement & Support**: Provide prompt and professional assistance to customers through various channels, including phone, live chat (Shopee, Lazada, TikTok), and social media...