Customer Service Representative

1 week ago


Bandar Sunway, Malaysia Eat Cake Today Sdn Bhd Full time

Company Description

Eat Cake Today is an online cake delivery marketplace that delivers locally-made birthday cakes straight to customers’ doorsteps within four hours. Our talented bakers create unique and delicious cakes that bring people joy on their special occasions. We are located in Subang Jaya, Malaysia.

Role Description

**Qualifications**:

- Customer Service Representatives and Customer Support skills
- Customer Satisfaction and Customer Service skills
- Customer Experience skills
- Ability to communicate effectively with customers and team members
- Excellent problem-solving and conflict resolution skills
- Ability to multitask and manage time effectively
- Experience in customer service or related field preferred

**Responsibilities**:

- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- Daily Reporting

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM2,200.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Holidays
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (preferred)
- English (required)



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