Customer Service

1 week ago

Sepang, Malaysia APPING TECHNOLOGY SDN BHD Full time

**Requirements**

To manage customer order on daily basis within KPI target, act as a liaison, provide information related to

customer order and resolve any emerging problems that our customer might face with accuracy and efficiency. To

build sustainable relationships and trust with customer through open and interactive communication

**Responsibility**

1 Managing incoming urgent requests from Airlines to deliver a component and ensuring

Material is properly delivered within the contractual lead-time by coordinating from the

best location from any of our Inventory locations orders.

2 Evaluating, challenging and selecting in autonomy, options available to satisfy Customer need in case

of nil stock, including challenging the customer on his need

3 Managing efficiently communication with customers (internal & external)

4 Manage the backlog reports and share them with customers (or internal stakeholders) following the

appropriate timeline for each customer

5 Evaluate the root causes for any order having exceeded the service level lead time

6 Manage the daily communication with customers by answering customer queries in a professional

and timely manner

7 Manage the internal meetings (backlog review, operation drumbeat)

8 Ensure that any required parts for the aircraft are sourced and shipped according to contract,

maintaining contact with all involved parties throughout the whole process

9 Document actions taken, ensuring accuracy and paying attention to details

10 Effectively manage various Airbus IT tools

11 Contribute to process improvement in highlighting issues by going through the proper

escalation points within the management team

12 Manage FHS IT systems with accurate data and recording all miles stones in the systems

correctly

13 Ensure that contract customer requirements are processed in a timely manner and that

exceptionally high quality customer service is delivered at all times

14 Act as main driver to the health of supply chain by detecting and documenting abnormal status and

drumbeating the responsible stakeholders to resolve the issues as soon as possible

**Benefits**

5 day's working

Medical and Hospitalisation Leave

**Additional Benefits**
- Medical and Hospitalisation Leave
- Annual Bonus
- Overtime Pay

Pay: RM1,000.00 - RM4,000.00 per month

**Benefits**:

- Flexible schedule
- Opportunities for promotion

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin, English (preferred)
- English (preferred)

  • Service Crew

    2 weeks ago

    Sepang, Malaysia Select Service Partner (Malaysia) Sdn. Bhd. Full time

    **Requirements**: - Excellent interpersonal skill and moderately conversant in English - Friendly, reliable, and punctual. - Strong communication skills. - Physically fit and able to work on your feet for long periods. **Responsibilities**: - Aids in ensuring orderly Restaurant operations through strictly following service sequence and standards. -...

  • Customer Service Executive

    6 days ago

    Sepang, Malaysia Dimerco Express Malaysia Sdn Bhd Full time

    **JOB PURPOSE** To provide efficient and quality service to all customers at all time. **JOB DESCRIPTIONS** - Act as the primary escalation contact for customers and liaise with relevant departments on the service delivery to customers - To attend to customer bookings for import/ export shipment - Coordinating with Operations and Sales to meet customers’...

  • customer service representative

    4 days ago

    Sepang, Selangor, Malaysia A-Sonic Logistics (M) Sdn Bhd Full time 40,000 - 60,000 per year

    Key ResponsibilitiesImport Operations ManagementProcess and track incoming shipments from originPrepare and review import documentation including air waybills, commercial invoices, and packing listsPrepare and ensure efficient and effective customs declaration formCoordinate delivery appointments and arrange final mile transportationBilling and Financial...

  • Customer Service Airport

    2 days ago

    Sepang, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    **Location**:KLIA 2 **Responsibilities**: - Operate counter at Airports to perform Foreign Currency Exchange & Money Transfer - Manage significant amounts of cash in various currencies. - Drive sales leads and introduce products to customers. - Identify and evaluate customer needs to achieve satisfaction. - Provide accurate, valid and complete information...

  • Customer Care Officer

    2 weeks ago

    Sepang, Malaysia Jiwa Panduan Sdn Bhd Full time

    Greet and welcome customers. - Assist customers by booking service appointments on the app by finding suitable slots for customers and confirming appointments. - Follow up with customers to ensure satisfaction with the service received and answer questions asked by customers. - Ensure the service waiting area is clean and comfortable. - Ensure refreshments...

  • Customer Service Assistant

    2 weeks ago

    Sepang, Malaysia City Link Express Sdn. Bhd Full time

    **Responsibilities**: - Handle all incoming calls from customers - Provide good customer services and maintain good report with company customers - Ensure customer request, inquiry, feedback and complaints are attended and resolved in timely manner and in accordance to Company's procedures. - Work closely with team members to achieve optimum efficiency and...

  • Customer Service Airport

    1 week ago

    Sepang, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    **Location**: KLIA 2 **Responsibilities**: - Operate counter at Airports to perform Foreign Currency Exchange & Money Transfer - Manage significant amounts of cash in various currencies. - Drive sales leads and introduce products to customers. - To meet individual and team goals, go above and beyond in interacting with customers. **Requirements**: -...

  • Customer Service

    6 days ago

    Sepang, Malaysia SF GLOBAL EXPRESS (M) SDN BHD Full time

    **They will play an important role in: -** - Prepare the Customs Duty and Tax documentation (K1) and make explanation to customers on the duty tax and other customs issues. - Respond to customers enquiries based on feedback from SF customs agent on a timely manner. - Responsible to ensure duty tax collection on shipment from customers prior customs...

  • Customer Service

    2 days ago

    Sepang, Malaysia SF GLOBAL EXPRESS (M) SDN BHD Full time

    **They will play an important role in: -** - Prepare the Customs Duty and Tax documentation (K1) and make explanation to customers on the duty tax and other customs issues. - Respond to customers enquiries based on feedback from SF customs agent on a timely manner. - Responsible to ensure duty tax collection on shipment from customers prior customs...

  • Customer Service Administrator

    2 weeks ago

    Sepang, Malaysia Reeracoen Malaysia Full time

    **Overview**: **Salary**: 3,300 MYR ~ 2,650 MYR**Industry**: Retail/Distribution(Other)- As a member of our family-owned business, you will responsible in ensuring customer satisfaction and facilitating smooth interactions between our organization and its clients. Your primary responsibility will be to handle inquiries, resolve issues, and provide...