Front Office Assistant Housekeeper

1 week ago

Sepang, Malaysia GINTELL (M) SDN BHD Full time

Front Office Responsibilities:

- Efficiently and professionally manage guest check-in and check-out procedures.
- Handle reservations through OTAs, the ABS system (via Channel Manager), walk-ins, online, and telephone bookings, ensuring accuracy and timeliness.
- Verify payment methods during check-in and process all transactions securely.
- Allocate rooms based on guest preferences and inform them of ongoing promotions or special offers
- .Provide detailed information about hotel and airport facilities, services, and policies.
- Remain informed about local attractions and points of interest to assist guests effectively.
- Serve as a welcoming host by ensuring all arrangements for guest arrivals and departures are in place.
- Willing to work on a rotating shift schedule, including mornings, afternoons, and nights.
- Open to transfers between properties as required by management.
- Address guest complaints and concerns promptly and professionally.
- Perform any other duties as assigned by the Branch Manager.

Housekeeping Responsibilities:

- Clean and sanitize sleeping pods, including changing bed linens, blankets, and pillowcases, as well as vacuuming and dusting.
- Collect and dispose of waste from guest rooms and public areas appropriately.
- Replenish toiletries and other amenities in each capsule.
- Manage laundry tasks, ensuring all linens, towels, and other items are clean and ready for use.
- Inspect capsules for damage or maintenance issues and report them to the Branch Manager.
- Respond promptly to guest requests regarding cleanliness, pillow or linen changes, etc.
- Maintain cleanliness in public and shared spaces, including the reception, hallways, male and female rooms, pantry, and counter areas.
- Comply with all health and safety regulations to ensure a safe environment for guests.
- Immediately report any lost and found items to the Branch Manager on duty.

Qualifications Required:

- SPM Diploma in Hospitaality or Tourism Management.
- Fresh graduates are encouraged to apply.

Skills & Other Qualities/Preferences Required:

- Basic computer skills (e.g. Microsoft Office, booking systems).
- Good communication and interpersonal skills.
- Team player with a positive attitude.
- Able to to speak and understand basic English and Bahasa Malaysia.
- Ability to work in rotational shifts, including weekends and public holidays.

Pay: RM1,453.33 - RM2,162.01 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend jobs

Supplemental Pay:

- Commission pay
- Performance bonus

Work Location: In person

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