Customer Service

2 weeks ago

Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.**

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients.

**Position**

Customer Service Specialist (Mandarin Support - Dataran Prima, PJ)
- Resolve customer complaints to achieve high customer satisfaction
- Record and submit customer complaints using the internal system according to the provided SOP.
- Provide VIP services to major customers and maintain customer relationships

**Job Requirements**
- SPM and above
- Excellent English communication skills (written, verbal, listening)
- 1-2 years of BPO experience will be an added advantage.
- Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
- Proficiency in office software and computer operation
- Ability to work in a fast-paced working environment and work under pressure
- Basic IT skills/knowledge will be added advantage.

**Job Type**
- Full-time, Monday - Friday

**Salary**
- Basic RM4200
- Performance KPI (up to RM300 per month)

**Benefits**
- EPF, Socso
- Maternity leave
- Annual Leave, Maternity Leave, Parental Leave, etc
- Opportunities for promotion
- Professional development

**Expected Start Date**:

- Immediately

**Know more about us at**:
Pay: RM4,200.00 - RM4,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Bahasa (required)
- English (required)

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